Lead Relationship Banker - Pittsford Branch

ESL All Companies•Pittsford, NY

1d•Onsite

About The Position

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL's success.

Requirements

High School diploma or High School equivalency diploma required
Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper.

Nice To Haves

B.A. or B.S. plus 1 year of sales/service experience or 6 years’ sales/service experience in financial or comparable industry
1 – 3 years progressively successful branch based Business Banking and Wealth line of business preferred
Broad understanding of the financial services industry preferred
Demonstrated mastery in the skill of outbound calling
Strong, communication, problem solving and decision making abilities
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Notary preferred; if not obtain within 12 months of filling role

Responsibilities

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results.
Creating a positive member experience
Educating and referring a variety of products and services to members
Net Promoter Score target
Employee Satisfaction target
Satisfactory audits
Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
Modeling ESL’s core values
Engaging in continuous self-development
Engage in Peer coaching
Proactively engage in mining book of business to grow customer relationships
Supporting the VolunCare Program
Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools