Lead Registration Specialist

Vitu•Chicago, IL

11d•Onsite

About The Position

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Requirements

High School Diploma, General Educational Development (GED) or comparable completed educational certification.
Proficient in using Microsoft Office or Google Suite products.
Strong verbal and written communication skills.
Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
At least five years’ experience as a DMV clerk at a dealership, credit union or may have obtained their experience as a previous DMV employee or registration service

Nice To Haves

Previous leadership experience.
Experience in a fast-paced production environment.
Familiarity with automotive, titling or finance industry.
Critical thinking skills.
Proven ability to organize and prioritize daily work.

Responsibilities

Monitor your direct reporters
Performance
Maintaining minimum audit numbers with KPI and monthly sheet Audit Manager created
Ensure SLA is being met on tickets
Notify audit manager with concerns
Perform verbal warnings if needed
Perform regular check-ins
Approve/deny time off request
Ensure approved time off is added to the Audit Time Off Calendar
Make time card corrections and approve time cards
Monitor your team’s slack channel for questions and provide answers
If unsure of the answer, reach out in the lead slack channel for assistance
Make sure you are asking up the chain and not below for question assistance
Monitor the lead slack channel and DTO channel to answer questions from AE’s or NTX Customer Support
Assign staff transactions appropriately when required.
Assist Audit Manager with interviews when hiring new auditors
Assist Audit Manager in training new auditors assigned to your group
Assist with the monthly audit meeting
Record talking points
Run meetings when audit manager is unavailable
Work with other leads to mass approve transactions for applicable customers.
Work with Audit Manager and NTX Account Executives for customer follow ups/possible retraining of customers if continual mistakes are happening
Assist Audit manager with keeping training documents updated
If you see something that needs updating let the audit manager know
Audit transactions assigned to you or perform QA if applicable.
Work with Audit Manager to ensure document issue found messages are being sent following Vitu customer service.
Work with the Audit Manager to reach out to 3rd party vendors (i.e Yassi) or different state DMV to ensure proper procedure.
If the Audit Manager is out follow standard operating procedures, if issues arise, if that does not correct the issue, reach out to NTX Operation Manager.

Benefits

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement