Lead Registration Representative - Emergency Department

Schuylkill•Allentown, PA

11d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for career growth. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet™ Hospital, honored five times for nursing excellence. Several LVHN hospitals have received an 'A' grade from The Leapfrog Group for patient safety. This role is part of an inspired, passionate team committed to teamwork, compassion, and technology, focusing on delivering the best health care possible. The Lead Registration Representative coordinates and performs administrative functions for daily operations at assigned regional registration locations within the Emergency Department. This role acts as a resource for front-line colleagues, developing and providing education and support. The position identifies gaps in standard work, creates and implements standard work, and serves as the primary resource for registration requirements, performance measures, insurance, and other registration-related activities. The role involves creating and monitoring team schedules to ensure adequate coverage.

Requirements

Associate’s Degree in healthcare or related field OR High School Diploma/GED and three years' prior experience in a customer service or other role overseeing work processes.
3 years experience in healthcare, customer service, or an educational environment overseeing work processes.
Ability to multi-task and handle interruptions with ease.
Ability to adapt to constant change within an emergency room setting and utilize critical thinking skills.
Proficient in Microsoft Office, technology, and software applications.
Ability to travel to multiple locations.
Ability to schedule a large group of colleagues for multiple shifts at many locations.
Skilled in time management, organization, priority setting, self-directed, and able to remain calm and resilient in a noisy, high-stress environment.
Ability to communicate effectively (verbally and written) with diverse patients, families, colleagues, and all levels of leadership.
DL - Driver's License_PA - State of Pennsylvania

Nice To Haves

Bachelor’s Degree in healthcare or related field.
Ability to understand medical terminology.

Responsibilities

Oversees registration performance standards such as work queue productivity, regulatory requirements, and registration standard work, identifying areas for improvement.
Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance, and other registration-related activities.
Responsible for orientation, ongoing training, and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements.
Responsible for daily staffing at multiple locations within the assigned region and performs registration functions as needed.
Develops and implements registration standard work and educates the team on updates and new initiatives.
Develops department-specific orientation training schedules and orientation records for new colleagues, ensuring timely completion.
Reviews and updates assigned work queues daily.
Collaborates with clinical leaders to ensure timely patient access and with other department colleagues to ensure exceptional experiences for patients and colleagues.