Lead Registration Associate - Full time - 5pm-130am - Patient Access - Marina del Rey Hospital

Cedars-Sinai•Marina del Rey, CA

4d•Onsite

About The Position

Cedars-Sinai Marina del Rey Hospital is looking for a committed Lead Registration Associate to become part of their outstanding team. The hospital's mission is to deliver excellent patient care and support, and they are devoted to offering an outstanding experience for patients, their families, and the community. This role is for a driven individual passionate about healthcare and eager to contribute to a successful, cooperative team.

Requirements

Full time availability
Availability for 5pm-130am shift
Experience in Patient Access
Ability to coordinate daily operations of ED Registration, Main Admitting, and Financial Counseling units.
Ability to assign and allocate work.
Ability to mentor and guide team members.
Ability to troubleshoot issues.
Ability to lead by example.
Ability to support the preparation and posting of work schedules.
Ability to handle staffing requirements.
Ability to provide feedback and recommendations for hiring, transfers, and promotions.
Ability to assist with orientation and training for new hires.
Ability to find opportunities for ongoing staff development.
Ability to track staffing levels and overtime use.
Ability to ensure accurate demographic and financial information.
Ability to verify benefits.
Ability to document insurance coverage.
Ability to acquire necessary authorizations.
Ability to collect data to support performance indicators and quality assurance reporting.
Ability to monitor patient and billing work queues.
Ability to complete patient registrations.
Ability to assist Financial Counseling with Imaging, Surgery, and Inpatient accounts.
Ability to monitor patient wait and registration times.
Ability to accurately report cash collections.
Ability to identify and address customer needs.
Ability to investigate and follow up on complaints.
Ability to serve as a liaison with other units.

Nice To Haves

Availability to work extended hours and weekends when required.

Responsibilities

Coordinate the daily operations of ED Registration, Main Admitting, and Financial Counseling units.
Assign and allocate work to ensure tasks are completed on time and to high standards.
Mentor and guide team members, troubleshoot issues, and lead by example to ensure seamless operations.
Support the preparation and posting of work schedules, and handle staffing requirements to cover sick calls and other departmental needs.
Provide feedback and recommendations for hiring, transfers, and promotions.
Assist with orientation and training for new hires, and find opportunities for ongoing staff development.
Track staffing levels and overtime use to guarantee conformity with the department’s budget.
Ensure accurate demographic and financial information, verify benefits, document insurance coverage, and acquire necessary authorizations.
Collect data to support performance indicators and quality assurance reporting.
Monitor patient and billing work queues to maintain quality standards.
Complete patient registrations as needed, and assist Financial Counseling by helping with Imaging, Surgery, and Inpatient accounts, including after hours and weekends.
Monitor patient wait and registration times to ensure standards are met and patient satisfaction is achieved.
Accurately report cash collections from various hospital services.
Identify and address customer needs, investigate and follow up on complaints, and serve as a liaison with other units.
Carry out supplementary tasks as assigned to assist the department’s objectives.