Lead Registered Nurse (RN) -Onsite Triage-12a-8:30a

Hospice of the Western Reserve•Cleveland, OH

6d•Onsite

About The Position

Reserve Care (formerly Hospice of the Western Reserve) is seeking a Lead Registered Nurse (RN) to provide operational and clinical leadership for staff, ensuring quality, efficiency, and timely response to patient and staff needs. The role involves supervising weekend staff, assisting with triage and dispatch during high call volumes or staffing shortages, and maintaining communication with patients and families awaiting nurse response. This position is part of a legacy of compassionate care in hospice, palliative, and grief support.

Requirements

Registered Nurse (RN) in the state of Ohio
Minimum of two years’ hospice experience required
Strong communication skills
Ability to provide real-time, constructive staff feedback and supervision
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Responsibilities

Assist clinical agent staff with escalations and problem-solving.
Support field staff with operational or clinical issues.
Supervise weekend staff under the direction of the triage/on-call team leader.
Assist with triage and/or dispatch during high call volume or staffing shortages.
Maintain communication with patients and families who are awaiting nurse response for more than two hours.
Handle calls from external sources as needed.
Identify, escalate, and assist in the resolution of clinical concerns.
Participate in quality and process improvement initiatives.
Complete administrative responsibilities as assigned.