Lead Regional Coordinator

Salas O'Brien•Flower Mound, TX

3d•Hybrid

About The Position

Haag, a Salas O’Brien company, is a leader in forensic engineering and consulting. They are seeking a Regional Lead Coordinator to manage administrative support for a designated region, mentor and train Regional Coordinators, and ensure consistent scheduling, communication, and office support. This role serves as the primary point of contact for regional administrative needs and works collaboratively with experts and other coordinators to provide excellent internal and external customer experiences. The Lead Regional Coordinator will also provide reduced expert support for two or three billable experts.

Requirements

High school diploma or equivalent required.
Minimum 5 years in an administrative role including leading teams.
Ability to communicate orally or in written form effectively with employees and clients.
Builds and maintains positive and cooperative working relationships.
Maintains enthusiasm and a sense of urgency towards work.
Accepts and adjusts to changes in work priorities willingly and efficiently.
Strong grammar and proof-reading skills.
Demonstrates strong attention to detail.
Ability to work number of assigned hours.
Possesses strong critical thinking skills and is willing to go above and beyond to get the job done.
Basic computer skills including Microsoft Office, Word, Excel, PowerPoint and Adobe Acrobat.

Nice To Haves

Associate’s Degree or some college preferred.

Responsibilities

Organize and lead workload distribution in consultation with the Regional Team Lead.
Monitor the Job Assignment Tool and assign projects as directed.
Review and confirm the backlog of experts within the region.
Complete or delegate the opening of projects in conjunction with workload distribution.
Assist experts in scheduling/logistics for inspections and meetings.
Assist experts in providing budgets with proper verbiage per contract and recording/documenting approvals and budget increases.
Coordinate communication between various experts on a project team.
Coordinate and order outside services as requested by an expert.
Guide reports, estimates, and other deliverables through the review process.
Assemble reports, estimates, and other deliverables into final format and obtain necessary signatures.
Transmit final reports, estimates, and other deliverables to clients.
Monitor and assist in maintaining compliance on projects, including providing written communication confirming calls were made to meet assignment requirements.
Assist and respond to inquiries on projects, including preparation of electronic files to be shared with clients.
Provide excellent customer service when problems arise and escalate to the Regional Team Lead when needed.
Complete regular invoicing.
Assist with the maintenance of electronic files, including filing emails/communication in project folders.
Maintain accurate records in internal ERP and scheduling systems.
Maintain accurate records in external programs for specific client requirements.
Be knowledgeable in Haag procedures and contractual agreements.
Assist in providing mentoring and training to Regional Coordinators within the region.
Oversee administrative activities within the region.
Act as a liaison between the regional team and the Administrative Manager.
Implement process improvements for regional administrative efficiency.
Prepare regional administrative performance reports.
Monitor compliance in all systems.
Identify the need for upcoming positions with the Administrative Manager.
Participate in the hiring process for staff in their region.
Process write-off requests from experts within the region and send to the Regional Team Lead for review and approval.