Lead Refunds Specialist (Hybrid in Austin, TX)

Radiology Partners • Austin, TX

2d • Hybrid

About The Position

Radiology Partners is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

This position leads daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely, accurate processing of payments and refunds. The Lead Refunds Specialist will post electronic and manual payments, resolve payer edits, research unidentified payments, and process credit balances and refund requests. This role serves as the primary point of contact for payment posting and refund-related issues while partnering with leadership to improve workflows and operational performance. Additionally, the Lead Refunds Specialist will train, mentor, and provide performance feedback to teammates while fostering collaboration and continuous process improvement. This role supports revenue cycle initiatives by researching complex account issues, coordinating with cross-functional teams, and ensuring compliance with reimbursement policies and procedures.

Requirements

• Associate’s degree preferred or equivalent combination of education and work experience
• 3+ years of revenue cycle experience with strong knowledge of payment posting, refunds, EOBs, EFTs, ERAs, and payer reimbursement processes
• Radiology experience preferred
• Working knowledge of Medicare, Medicaid, commercial payer payment posting, reimbursement policies, and revenue cycle operations
• Strong communication, analytical, and problem-solving skills with exceptional attention to detail and the ability to work independently in a fast-paced environment
• Demonstrated leadership, organizational, and collaboration skills
• Proficiency in Microsoft Office
• Ability to mentor teammates and improve operational processes

Responsibilities

• Lead daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely, accurate processing of payments and refunds
• Post electronic and manual payments, resolve payer edits, research unidentified payments, and process credit balances and refund requests
• Serve as the primary point of contact for payment posting and refund-related issues while partnering with leadership to improve workflows and operational performance
• Train, mentor, and provide performance feedback to teammates while fostering collaboration and continuous process improvement
• Support revenue cycle initiatives by researching complex account issues, coordinating with cross-functional teams, and ensuring compliance with reimbursement policies and procedures

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Generous PTO Plans and Paid Holidays
• Health & wellness coverage options
• 401k benefits
• Family planning
• Telehealth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree