Lead Refunds Specialist

Radiology Partners • Austin, TX

11d • Remote

About The Position

Radiology Partners is a leading radiology practice in the U.S., serving hospitals and healthcare facilities nationwide. As a physician-led and physician-owned practice, our mission is to transform radiology through innovation in clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. We utilize a proven healthcare services model to deliver consistent, high-quality care to patients and enhanced value to our partners. This position will lead daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely and accurate processing of payments and refunds. The role involves posting electronic and manual payments, resolving payer edits, researching unidentified payments, and processing credit balances and refund requests. The Lead Refunds Specialist will serve as the primary point of contact for payment posting and refund-related issues, collaborating with leadership to improve workflows and operational performance. Additionally, this role includes training, mentoring, and providing performance feedback to teammates, fostering collaboration and continuous process improvement. The position also supports revenue cycle initiatives by researching complex account issues, coordinating with cross-functional teams, and ensuring compliance with reimbursement policies and procedures.

Requirements

• Associate’s degree preferred or equivalent combination of education and work experience
• 3+ years of revenue cycle experience with strong knowledge of payment posting, refunds, EOBs, EFTs, ERAs, and payer reimbursement processes
• Radiology experience preferred
• Working knowledge of Medicare, Medicaid, commercial payer payment posting, reimbursement policies, and revenue cycle operations
• Strong communication, analytical, and problem-solving skills
• Exceptional attention to detail
• Ability to work independently in a fast-paced environment
• Demonstrated leadership, organizational, and collaboration skills
• Proficiency in Microsoft Office
• Ability to mentor teammates and improve operational processes

Responsibilities

• Lead daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely, accurate processing of payments and refunds
• Post electronic and manual payments, resolve payer edits, research unidentified payments, and process credit balances and refund requests
• Serve as the primary point of contact for payment posting and refund-related issues
• Partner with leadership to improve workflows and operational performance
• Train, mentor, and provide performance feedback to teammates while fostering collaboration and continuous process improvement
• Support revenue cycle initiatives by researching complex account issues, coordinating with cross-functional teams, and ensuring compliance with reimbursement policies and procedures

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Health & wellness coverage options
• 401k benefits
• Family planning
• Telehealth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree