Lead Referral Coordinator - Full Time - Germantown, TN
West Cancer Center•Germantown, TN
•Onsite
About The Position
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.
Requirements
- Minimum of three (3) to five (5) years of experience in the healthcare industry and/or customer service environment or equivalent combination of education and experience
- Knowledge of payer networks and guidelines
- Excellent organization and follow-through skills
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to organize and prioritize work assignments
- Ability to manage multiple priorities in a fast-paced environment
- Ability to analyze situations and respond in a timely manner
- Ability to work in multi-functional teams
- Ability to assist in overseeing the work performance of others
- Ability to establish and maintain effective working relationships within West Cancer Center
- Ability to assist in implementing new processes
- Proficiency in computer applications including word processing, spreadsheets, and email
Nice To Haves
- Prior management experience
Responsibilities
- Provide support to the outside orders team in the absence of the Supervisor of Patient Access Services
- Assist in training and orienting new and existing employees
- Oversee daily department functions including phone coverage, scheduling, and staff presence
- Monitor supplies and notify management when replenishment is needed
- Oversee equipment service needs and coordinate repairs as necessary
- Provide direction to staff regarding scheduling questions or issues
- Monitor and assign work tasks
- Update patient information as needed
- Provide feedback and recommendations to management regarding employee performance
- Monitor staff adherence to departmental and organizational policies and procedures
- Maintain professionalism and ensure confidentiality of patient and employee information
- Collaborate with management, support teams, and staff
- Perform all other duties as assigned
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
