Lead Receptionist

Premier Business Support•San Diego, CA

6d•Onsite

About The Position

At McCarthy Holthus, LLP, and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations. Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Requirements

Experience supervising, training staff or demonstrated leadership ability
Exceptional verbal and written communication skills to interact with clients, guest and staff
Multitasking: Able to handle high-volume phone lines, front desk traffic, and administrative tasks simultaneously
Excellent time management and the ability to maintain organized records
Problem-Solving: Strong decision-making skills to resolve guest or caller issues
High school diploma or equivalent required
2-4 years in a receptionist, administrative or customer service role
Previous phone experience, preferably call center or queue experience
Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment (printers, copiers)

Nice To Haves

Previous experience as a lead or supervisor in a similar, fast-paced environment is desired

Responsibilities

Oversee front desk operations and maintain a professional, welcoming environment
Train and support the receptionist team
Answer inbound calls and direct calls to the appropriate area
Greet and direct visitors
Manage/assign email directed to receptionist facing email boxes
Manage/forward voicemail to the appropriate area
Track inbound overnight mail packages
Track or manage tracking for time-sensitive documents and checks
May perform other duties as assigned to support department goals.
May occasionally work extended hours based on operational needs.