Lead Ramp Agent (SFO) - Full-Time

McGee Air Services • San Francisco, CA

1d • Onsite

About The Position

The Lead Ramp Agent will direct the daily activities of the team, balance resources, and is responsible for supporting a team's ability to achieve mutually established goals. This role is responsible for providing support in turning an aircraft on-time, with a focus on safety and service. The Lead performs all Agent duties while mentoring and setting an example for team members.

Requirements

• 6 months of direct work experience in the specific duty (ramp, cabin cleaning, etc).
• Demonstrated skills in proactive and honest communication, providing direction and allowing team members to execute tasks, setting clear expectations and holding others accountable.
• Self-motivated, with proven ability to lead and direct the work of others in a positive way.
• Ability to provide specific and constructive feedback as well as positive recognition.
• Ability to juggle multiple tasks in a fast-paced environment.
• Strong active listening skills.
• Must be able to work well in a team environment and understand team objectives.
• Strong problem solving and teamwork skills.
• Ability to perform basic mathematical functions (e.g., counting bags, verifying cargo weights).
• Flexibility to work varied shifts, weekends, and holidays.
• Ability to lift up to 75 pounds on a frequent basis.
• Ability to understand and interpret flight schedules and airline flight destination information.
• Proficiency in English (written and spoken).
• Ability to obtain & maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
• Valid driver's license with a good driving record.
• Previous experience operating airport ground service equipment.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.
• Current team members must have an established record of attendance reliability and strong job performance; No active discipline above written warning on file during the previous 6 months.
• Completion of lead training.

Nice To Haves

• Successful completion of probationary period.

Responsibilities

• Promote and maintain a culture of safety at all times.
• Marshall aircraft into gate or designated parking spot.
• Pushback and/or tow aircraft to and from gate or designated parking spot.
• Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements.
• Assume responsibility and accountability for the team and of team members while leading, directing, motivating, and approving the team's work.
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis.
• Recognize and celebrate individual and team performance.
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors.
• Investigate operational, safety, and performance irregularities with focus on future prevention; Communicate findings and recommend improvements.
• Ensure safe equipment operation, excellent housekeeping, cleanliness, and organization in all work and operational areas.
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station.
• Mentor station agents, both newly trained and experienced, in all station agent job functions.
• Maintain curiosity, seek better ways to do things for ongoing improvement.
• Other duties may include clerical functions, reports, and assisting with unexpected passenger needs or complaints.
• Must set an example for the team and embody the McGee values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride at all times and portray a positive image in this customer-facing role.
• Perform other duties as assigned to support McGee’s successful business operation.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air
• Comprehensive medical, dental, & vision insurance.
• 401(k) with company match.
• Company provided life insurance.
• Opportunity to earn additional pay each quarter based on performance.
• Generous holiday pay and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED