Lead, Quality Systems - Various Shifts

GXO Logistics•Horn Lake, MS

21h

About The Position

The Lead, Quality Systems is an hourly hybrid position that divides time between Training and Internal Auditing within Quality. The role executes employee onboarding and training programs and conducts internal audits to assess compliance with requirements. It also supports the development of audit plans and schedules, maintains training records and systems, and reports audit and training status to management.

Requirements

High school diploma or GED.
High degree of computer literacy with Google tools such as Docs, Sheets, and Slides.
Two years of relevant work experience.
Ability to mentor and coach employees.
Exceptional attention to detail and organizational skills.
Excellent leadership and communication skills.
Exceptional listening, communication, and presentation skills.
Ability to work well with people at all levels of the organization.
Ability to work independently and as part of a diverse team of trainers and auditors.
Strong analytical and problem-solving skills.
Ability to read standard operating procedures and conduct hands-on employee training as needed.
Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to sit and stand for extended periods and safely walk, reach, bend, climb, push, twist, squat, and kneel.

Nice To Haves

Associate or bachelor's degree.
Two years of experience in a leadership role with supervisory responsibilities.
At least 1–2 years of experience as a quality auditor in a related industry.
Working knowledge of ISO Quality Management Systems.

Responsibilities

Evaluate processes for compliance with quality requirements.
Assist in developing audit plans and schedules, and conduct quality audits.
Identify processes and situations where requirements are being met and opportunities for improvement.
Schedule and conduct new-hire onboarding, assign new employees to the correct training roles, and audit onboarding training completion.
Manage the QMS Employee Training Manager system and create customized system reports as needed.
Conduct hands-on training on operational standards and procedures.
Record operational proficiencies aligned with skill assessments.
Organize and execute processes for maintaining, filing, and storing hard-copy and electronic training records.
Document non-conformances, observations, and recommendations for improvement.
Prepare and present quality audit and training status reports to management.