Lead Quality Systems Specialist

Fresenius Medical Care•Lawrence, MA

6d•$94,700 - $157,000•Hybrid

About The Position

Acts as a subject matter expert to support the organization with initial compliance and ongoing preparation, testing, and monitoring of conformance to established quality systems processes and standards for manufacturing and production. This is a seasoned, experienced professional role with a full understanding of quality systems, responsible for resolving a wide range of issues in creative ways. The role involves high-level evaluation of internal controls, communications, risk assessments, and documentation maintenance related to compliance with safety, quality, and regulatory standards. The specialist will train other staff members, act as a back-up for the manager, identify and remedy risks and deficiencies in collaboration with internal departments, and facilitate internal training on quality assurance requirements. Audits and risk assessments may also be performed. The role requires working on problems of diverse scope, demonstrating good judgment, and networking with senior personnel. The individual will receive little day-to-day instruction and general instructions on new assignments, acting as a back-up subject matter expert and providing assistance to lower-level staff. Issues will be escalated to supervisors as necessary, and mentoring of other staff is expected. Compliance with the Code of Business Conduct, company policies, and applicable laws and regulations is mandatory. The role also involves assisting with various projects as assigned by a supervisor, with potential for additional responsibilities focused on specific departments or locations.

Requirements

6 – 8 years’ related experience or an equivalent combination of education and experience.
Highly autonomous. Minimal supervision required.
Self-starter with the ability to work well both independently and as part of a small team.
Can prioritize tasks accordingly.
Very detail-oriented, well organized, and driven to meet deadlines and program goals.
Strong verbal and written communication skills.
Good computer skills with knowledge of Microsoft Office including Access, email platforms, ERP software, and Microsoft Outlook.
Ability to work in a high stress environment given the nature and process.
Ability to generate moderately complex spreadsheets with graphs for trending data and presentations.
Knowledge and application of metrics and charts for quality system processes.
Excellent project prioritization, planning, and management.
Prior corrections and removals experience required.
Proficient understanding of USA, Health Canada and Mexico regulations.
Strong knowledge of FDA regulatory requirements (21 CFR Part 820/210/211 and Part 11).
Knowledge of ISO 13485 and Canadian Medical Device Regulations (CMDR).
Prior experience with Regulatory inspections (back office, front office).
Experience in a regulated industry in a documentation/engineering change control environment.
Basic understanding of Engineering specifications and drawings.
Experience in Learning and Development or Training environment required.
Dynamic group presentation skills.
Experience in Learning and Development or Training environment required.

Nice To Haves

Advanced Degree preferred or an equivalent combination of education and experience.
AutoCad experience strongly preferred.
Expert knowledge/understanding of regulatory requirements governing document control preferred.
Basic knowledge of 21 CFR Part 11 compliance is a plus.
Knowledge of Documentation Management Sciences/Mil-Specifications.
Bachelor’s Degree in Instructional Design, Education, or related field a plus.
Strong background in instructional design, development and delivery strongly preferred.
Bachelor’s Degree in Instructional Design, Education, or related field a plus.
Strong background in instructional design, development and delivery strongly preferred.
Knowledge/experience in the implementation of robust training evaluation models preferred.
Knowledge of instructional technologies. (enterprise LMS, e-learning course development)
Experience working in a regulated industry and/or in the delivery of GxP or Quality Systems training a plus.
Working knowledge of the requirements of 21 CFR 820/211 and ISO 13485:2003 a plus.
Professional quality discipline certification (CQE, CQA, CQM or RAB) desired.

Responsibilities

Performs high level evaluation of internal controls, communications, risk assessments, and maintenance of documentation as related to compliance with internal and external safety, quality, and regulatory standards.
Trains other staff members.
Responsible as back-up for manager when manager is not available.
Identifies risk and evaluates deficiencies while working with internal departments/business units to appropriately remedy them.
Facilitates internal training on quality assurance requirements, processes, and procedures.
May perform audits and risk assessments.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Networks with senior internal and external personnel in own area of expertise.
Acts as a back-up subject matter expert.
Provides assistance to lower-level staff with more complex tasks that require a higher level of understanding of functions.
Escalates issues to supervisor/manager for resolution, as deemed necessary.
Mentors other staff as applicable.
Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws and regulations.
Assists with various projects as assigned by a direct supervisor.
Ensures effective Recall Strategy (includes Customer and internal communications), Recall Tracking, and Recall Termination.
Responsible for monthly recall status updates to FDA.
Ensures timeliness of invoice payment submissions on outside vendor services.
Back-up keynote speaker to PQTF Monthly meetings on C&R Recalls.
Product Safety Committee participant and back-up host.
Supports FADF, HHA, and Field Action Notification (Safety and Alert) creation activities.
Back-up for witnessing, documenting, and coordinating recalled material destructions with outside vendors and internal departments.
Utilizes judgement and discretion to determine when a recall is ready for termination.
Oversees and maintains all field action campaigns in Access Database.
Maintains consignee lists within Access Database.
Assists with data collection and distribution of FMCNA Field Action Data.
Responsible for Monthly Recall Tracker meeting with management.
Ensures timeliness of recall strategies as outlined in approved field action decision.
Responsible for timeliness of Complaint Related Returned Goods Material (CRM RGA) dispositions.
Supports all Corporate Quality Holds Department activities including execution, verification and distribution of hold/dispositions.
Establishes effective relationships with ORA District Recall Coordinators and vendors to ensure robust recall execution.
Maintains Pre and Post Market Surveillance industry practice understanding through development trainings.
Collaborates with sites on Management Control Element (MCE) processes, Management Review Process, Quality Planning, ISO Audits, and Regulatory Inspections.
Responsible for continuous improvement of Corporate Quality Systems MCE policies, procedures, and work instructions associated with the Quality Manual, Management Responsibility, Management Review, Quality Planning, Organizational Structure and Regulatory Inspections.
Prepares Corporate Management Review and Corporate Quality Council presentations and meeting minutes. Tracks and reports on action items. Ensures presentation materials are aligned with corporate requirements.
Monitors Management Review process to ensure adherence to procedural requirements and report to management.
Establishes efficient and effective process for collection of management review data across FMCRTG, LLC sites.
Tracks Management Representatives and Alternate Management Representatives across FMCRTG, LLC sites, ensuring appointment letters are accurate.
Executes Quality Planning process at corporate location, including tracking of actions against plan deliverables.
Supports and provides guidance on the Quality Planning process at the corporate and site locations.
Collaborates with sites to develop metrics and trending data to ensure adherence to the Quality Planning procedural and plan requirements and report during management review meetings.
Implements training program for Quality Planning at corporate and site locations.
Prepares information required for inspections and audits based on level of inspection, commitments, and agendas.
Participates in various Regulatory Inspections and Audits by interfacing with investigators and auditors; assists front/back office.
Provides assistance at corporate and site locations with the preparation of regulatory responses, ISO responses, and internal audit responses and associated periodic updates.
Provides assistance with the documentation, organization, tracking, and maintenance of responses and updates associated with Regulatory citations, ISO findings, and Internal Audit findings.
Assists with CAPAs assigned to Quality Systems, Management Control Element department.
Responsible for the overall health, security, and function of the documentation system and provides back up in SAP Master Data activities as directed.
Supports the documentation discipline by ensuring the integrity, accuracy, completeness, and quality of documentation and compliance to regulatory guidelines.
Maintains company documentation including appropriate change control functions.
Assists in expediting approval and the distribution of Change Notices (CNs).
Tracks, logs, and distributes CNs to maintain paper trail for new and revised documents to ensure compliance with regulations.
Creates Standard Operating Procedures and interacts with various functions of the organization.
Maintains documentation system with continuous improvement initiatives as identified.
Ensures all documents are filed in appropriate location and document control is maintained and effective.
Performs “Proofing” review during Change Notice (CN) submission/document check-in process to ensure basic requirements are met for specifically required elements.
Develops/maintains standard document forms/templates to ensure the organization’s needs for documentation infrastructure are met, with compliance to all applicable statutory and regulatory requirements.
Addresses business and technical support inquires of Documentation Management System users.
Develops and provides training across the business as required.
Provides assistance and guidance to CN originators for new part numbers BOMs, as well as changes to existing SAP data, or other CNs.
Coordinates workflow to create, process, and make approved changes to SAP data in CNs.
Responsible for the design, development, delivery, and evaluation of both traditional classroom and e-learning instruction.
Manages projects and provides guidance and support to other staff.
Conducts ongoing and comprehensive Learning Management System (LMS) training needs assessments.
Designs learning activities and materials.
Applies knowledge of instructional methods, adult learning theory, and instructional design techniques.
Develops evaluation and performance measurement tools to measure post-learning knowledge, retention, and behavioral outcomes.
Develops and implements elements of a competency-based training program (competency mapping, job task analyses, etc.).
Develops and analyzes KPIs and metrics to evaluate overall program effectiveness.
Identifies measurable objectives/outcomes and develops instructional materials (presentations, in-class activities, assessments, e-learning modules, documentation, work instructions, OJTs).
Designs and delivers highly engaging, creative, and effective classroom/online instruction.
Provides support during FDA and other regulatory body inspections.
Responsible for the design, development, delivery, and evaluation of e-learning instruction.
Designs learning activities and materials.
Applies knowledge of instructional methods, adult learning theory, and instructional design techniques.
Develops evaluation and performance measurement tools to measure post-learning knowledge, retention, and behavioral outcomes.
Develops and analyzes KPIs and metrics to evaluate overall program effectiveness.
Identifies measurable objectives/outcomes and develops instructional materials (presentations, assessments, e-learning modules, documentation, work instructions, OJTs).
Designs and delivers highly engaging, creative, and effective online instruction.
Provides support during FDA and other regulatory body inspections.