Lead Quality Analyst

The Canada Life Assurance Company • Toronto, ON

6d • CA$53,900 - CA$99,700 • Hybrid

About The Position

Quality Assurance & Insights is seeking a strategic, technology-minded professional who can bridge business needs and technology solutions to help transform Quality into a modern, data-driven, scalable function. The Lead Quality Analyst supports Quality Assurance & Insights transformation initiatives by leading analysis, process improvement, technology implementation, reporting enhancements, and continuous improvement activities. Working closely with Quality leaders, Technology partners, and operational stakeholders, this role identifies opportunities to improve efficiency, enable automation, and enhance quality outcomes. Acting as a key link between business and technology teams, the Lead Quality Analyst helps deliver solutions that align with business needs and support the evolution of a scalable, insight-driven quality function.

Requirements

• Post-secondary education in Business, Technology, Operations Management, Data Analytics, or a related field
• A combination of financial Services, Wealth, Insurance, Contact Centre, Claims, or Operations experience
• 5+ years of experience in Quality Assurance, Business Analysis, Operational Excellence, Continuous Improvement, or Transformation roles
• Proven experience supporting a combination of business process redesign, technology/reporting implementations, automation initiatives, or operational transformation projects
• Demonstrated experience supporting AI, automation, or digital transformation initiatives
• Demonstrated success leading cross-functional initiatives involving business and technology stakeholders
• Experience developing business requirements, process maps, business cases, and executive presentations

Nice To Haves

• Lean Six Sigma certification considered an asset
• Experience with Power BI, process mapping tools (Visio), Jira, Confluence, or similar platforms
• Experience preparing executive-level business cases and strategic recommendations

Responsibilities

• Lead the analysis, documentation, and implementation support for strategic business transformation initiatives impacting Quality Assurance & Insights
• Identify opportunities to improve quality processes, workflows, governance, and operational efficiency through technology and automation
• Translate business requirements into clear functional requirements, user stories, process flows, and implementation plans
• Support organizational change initiatives by helping teams adopt new tools, processes, and ways of working
• Act as a subject matter expert on quality operations during enterprise transformation projects
• Partner with Technology, Data, AI, and Business teams to support system enhancements, automation initiatives, and digital transformation projects
• Evaluate current state processes and identify opportunities for workflow optimization, automation, and elimination of manual activities
• Support testing, validation, user acceptance testing (UAT), and deployment activities for new solutions
• Assist in the development of future-state operating models that leverage automation, AI, and advanced analytics
• Monitor implementation results and recommend enhancements to maximize business value
• Lead process mapping and root cause analysis exercises to identify risks, inefficiencies, and improvement opportunities
• Facilitate workshops and stakeholder sessions to gather requirements and drive solution design
• Develop and maintain process documentation, standards, and operating procedures
• Recommend best practices that improve consistency, quality outcomes, and operational effectiveness
• Support continuous improvement initiatives using data-driven insights and performance metrics
• Build strong relationships with business leaders, quality teams, technology partners, vendors, and external stakeholders
• Coordinate activities across multiple workstreams to ensure project milestones and deliverables are achieved
• Prepare executive-level materials, presentations, business cases, and status reporting
• Assist leadership with strategic planning, prioritization, and execution of transformation roadmaps
• Analyze operational and quality data to support decision-making and solution recommendations
• Develop reporting requirements and collaborate on dashboard and analytics solutions
• Measure business outcomes and benefits realization associated with transformation initiatives
• Provide insights and recommendations based on trends, performance results, and stakeholder feedback

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree