[8PT] Lead QA Engineer

Software Mind Americas

6d•Remote

About The Position

Software Mind is seeking qualified candidates located in Latam to fill the role of QA Engineer (Independent Vendor Oversight). In addition to a competitive salary rate and a positive work environment committed to delivering high-quality technology solutions, we also offer: Flexible schedules An authentic work-life balance Payment in US Dollars About the role: We are looking for a QA Engineer to act as the independent quality authority across all externally developed applications and systems. This role is responsible for ensuring that third-party vendors deliver reliable, scalable, and production-ready solutions. You will define testing standards, validate vendor deliverables, and ensure quality is objectively measured and enforced.

Requirements

5–10+ years in QA / software testing roles
+90% English written and oral (at least B2 level)
Experience working in vendor-led or outsourced development environments
Strong knowledge of manual and automated testing approaches
API testing experience (e.g., Postman or similar tools)
Experience with test management tools (e.g., TestRail, Zephyr, or equivalent)
Experience testing across integrated systems: ERP (e.g., Microsoft Dynamics, NetSuite) and CRM systems
Independent thinker — not influenced by vendor narratives
Detail-obsessed — finds what others miss
Business-aware — tests based on real-world usage, not just specs
Assertive communicator — willing to block releases if needed
Systems-oriented — understands how failures cascade across platforms

Responsibilities

Validate all vendor-delivered features before release: functional, regression, and integration testing
Ensure solutions meet business requirements — not just technical specs
Identify gaps vendors may overlook or under-test
Define and implement a QA strategy across all systems
Establish test plans, acceptance criteria frameworks, and release readiness checklists
Introduce automation where appropriate (without overengineering)
Review and challenge vendor-provided test cases, QA processes, and defect resolution approaches
Ensure vendors are not testing their own homework
Escalate quality risks early and clearly
Own testing across system boundaries: ERP, eCommerce, CRM, and data platforms
Validate real-world workflows: order-to-cash, customer journeys, data flows
Identify failures that only show up in end-to-end scenarios
Ensure data accuracy, proper transformations and mappings across systems
Validate reporting outputs and dashboards against source systems
Act as a gatekeeper for production releases with defined go/no-go criteria
Participate in sprint reviews and release planning