Lead Public Safety Officer

Beth Israel Lahey Health•Cambridge, MA

22h•$24 - $29•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Protection Services Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors. All shift activities are coordinated to ensure compliance with department policies: monitoring of officer response, documentation, and adequate staffing levels. Rapport is established with the hospital community, and they are encouraged to actively participate in the loss prevention program.

Requirements

Associate's degree in the criminal justice/law enforcement field or equivalent experience in a security environment.
Valid Massachusetts driver's license, with proven safe driving records in all weather conditions.
Good interpersonal and communication skills.
Good decision-making ability in stressful/emergency situations.
Ability to pass and maintain certification in CPR (first responder - C), and CPI (Non-violent Crisis Intervention Training).

Responsibilities

Responsible for all duties of Officer-in-Charge, including maintaining current work schedules to ensure minimum staffing levels, monitoring compliance to department reporting and quitting times, providing documentation of violations or deviations to the department standard.
Participates in and ensures proper incident response, directs operations, inspects documentation and initiates follow-up investigations.
Assures quality of work (patrol procedures, report content, and desk duties), documenting unsatisfactory performance for review by department manager.
Uses sound judgment to determine a need for manager's intervention.
Completes "Summary of OIC Activity" for each shift supervised.
Oversees activities of the parking garage cashier to ensure productivity and compliance with duties and responsibilities. Intervenes, if necessary, to ensure continuity of service. Documents and reports all irregularities.
Assists with preparation of department payroll and associated documentation as needed.
Assures cost effective operations by monitoring uniforms, radios, keys and other department equipment to ensure compliance with department standards.
Makes recommendations for utilization of department budget to maximize efficiency.
Coordinates all shift activities and operations, inspecting and approving all incident reports for content and form.
Coordinates duty assignments, and provides support for delegated functions, as evident by shift productivity.
Reports safety hazards and recommends corrective action, as indicated by officers documentation.
Fosters commitment to professional advancement by understanding standards for protection officer and working with officers to ensure they are able to meet standards. Recommends corrective action to ensure appropriate employee performance.
Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations.
Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions.
Assists with preparation and presentation of performance evaluations.
Ensures positive public relations demeanor by maintaining positive posture, polite, and respectful communications with patients, families, visitors, and other employees as indicated by manager's observations.
Communicates with officers, officers in charge, hospital supervisory personnel, employees, and the nursing supervisor to ensure smooth interaction and assistance as rendered, as required.
Makes decisions, solves problems, and provides effective solutions to conflicts, to provide efficient service.
Follows hospital and department policies with special attention to safety, dress, attendance and punctuality, and display of ID badge. Subscribes to hospital’s mission statement, code of ethics, and standards of conduct.
Handles all work-related information in a confidential manner, as outlined in Confidentiality Policy B.91. Recognizes and respects each patient’s right to privacy, and understands that this is protected by statute. Understands that looking up patient information not needed for job duties is prohibited and is grounds for immediate dismissal.
Treats customers with courtesy and compassion and responds to requests in a timely manner.
Works effectively with members of the team so that they meet constantly changing needs and deliver care that is customer oriented and cost effective.
Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
Plans, organizes, and renders care for (neonate, pediatric, adolescent, adult, geriatric) patients within an assigned area.
Performs work responsibilities while staying in compliance with all applicable laws, rules, and regulations. Understands and agrees to uphold the Hospital Compliance Plan.
When taking a telephone order, writes the order on the Doctor’s Orders, reads the order back to the MD and document as a TORB.
When taking a verbal order, repeats the order back to the MD prior to implementing the order and documents as a VORB.
Uses only accepted abbreviations when documenting in the medical record.
Uses two unique patient identifiers prior to treatment or patient transport.
Consistently uses sharps devices as designed to prevent injury.
Complies with Isolation Guidelines; wears appropriate personal protective equipment as required by specific patient precautions.
Consistently complies with CDC Handwashing Guidelines. Cleans hands before and after patient contact, or contact with patient environment.