Lead, Provider Ops Insights & Analytics

Steno

4d • $90,000 - $120,000

About The Position

This role is responsible for building and owning the reporting and analysis backbone for Provider Operations. This includes the provider funnel, coverage and fill rate, quality and tiering, retention, and rate strategy. The position involves partnering with various teams to understand business operations and translate that context into actionable analysis. Key responsibilities include owning dashboards, developing a reporter quality and tiering framework, forecasting coverage and fill rates, analyzing retention and rate strategy, and handling ad hoc data requests. The role also requires partnering with Product, Engineering, and Data teams to build proper tools and instrumentation, and presenting findings to leadership.

Requirements

• Analytically strong — comfortable with SQL, dashboarding tools, and turning ambiguous business questions into structured analysis
• Operationally curious by nature — understand the operational reality well enough that your analysis is contextualized and immediately usable, not just technically sound
• Ability to translate complex analysis into something a non-analyst can read, understand, and act on
• Experience in operations, marketplace, or high-volume service environments, and understand how ground-level work actually happens
• Ability to prioritize well — know which questions matter most right now and focus there first, rather than chasing every interesting thread
• Comfortable shipping a useful first version and iterating, rather than waiting for a perfect model
• Communicate clearly, both in writing and when presenting findings to technical and non-technical audiences alike
• 3+ years of experience in analytics, business operations, or a related field, ideally within a marketplace, staffing, or operations-heavy environment
• Demonstrated ability to build reporting and analysis that directly influenced operational decisions
• Proficiency in SQL and modern dashboarding/BI tools
• Strong written and verbal communication skills

Responsibilities

• Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
• Partner day-to-day with Recruiting, Calendar Operations, and leadership to understand how the business actually runs, and translate that context into analysis the team can use
• Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
• Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
• Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
• Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
• Field ad hoc data and analysis requests across Provider Operations, prioritizing based on business impact
• Partner with Product, Engineering, and Data to build proper tools and instrumentation, rather than patching solutions together manually long-term
• Present findings and recommendations to Provider Operations leadership and own follow-through on adoption

Benefits

• Health, Vision, & Dental Benefits — generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health — shared benefits to be used among employees and families
• Flexible Paid Time Off — allowing employees to find balance in their lives
• Options of Equity
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed