Lead Project Manager, Client Implementation

Innovu, LLC • Pittsburgh, PA

10d • $90,000 - $110,000 • Remote

About The Position

The Lead Project Manager (PM), Client Implementation is a leadership role within Innovu’s Integration Operations team, pairing independent ownership of complex client onboarding programs with direct people leadership. Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations. This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management. The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.

Requirements

• 6+ years of experience in project management, implementation management, or a related client-facing role
• Demonstrated, independent management of complex, multi-stakeholder client onboardings or implementations
• Experience in people management — has managed, mentored, or formally led others in a professional setting
• Thrives in high-volume, deadline-driven environments; maintains quality and composure when managing competing priorities, with excellent written and verbal communication skills throughout
• Demonstrated skill in developing others — provides structured, actionable feedback and coaching to support real growth, whether built through direct management, mentorship, or other developmental relationships
• Comfortable holding team members accountable for growth and performance, not just delivery
• Strong proficiency in process design and problem-solving — able to translate patterns across a book of business into scalable improvements
• Comfortable operating with ambiguity; synthesizes information from multiple sources to act without a playbook
• Strong executive communication skills — confident presenting to and managing relationships with senior client and partner contacts
• Proficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)

Responsibilities

• Independently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completion
• Establishes and communicates clear priorities to team members and project stakeholders across a concurrent book of onboardings, sequencing work based on risk, complexity, and client impact, and adjusting in real time as circumstances shift
• Leads client and partner communications — kickoffs, stakeholder updates, and ongoing check-ins — anticipating and addressing concerns proactively
• Sets and manages client and partner expectations throughout the onboarding lifecycle — translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trust
• Proactively mitigates delivery risk across the book of business, recommending and driving clear action plans to keep onboarding on track.
• Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows moving
• Brings structured, pattern-based thinking to onboarding delivery — surfacing recurring themes across accounts and driving scalable improvements within their own book of business
• Directly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance development
• Contributes to and coaches toward performance development for direct reports, providing regular real-time feedback in addition to completing formal review cycles.
• Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires it
• Escalates complex and partner issues to the PMO Director
• Partners with the Operations Team Manager and PMO Director on team-level operational decisions
• Owns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvements

Benefits

• Mission-driven culture where your contributions have real impact
• Flexible work arrangements
• Collaborative work environment
• Growth and advancement opportunities
• Low cost medical, dental, and vision insurance
• 401(k) plan with an employer match
• Company paid life insurance, short-term disability, and long-term disability coverage
• Paid time off
• Paid parental leave
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed