Lead Program Manager, Product Operations

Klaviyo•Boston, MA

34d•Hybrid

About The Position

As a Lead Program Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.

Requirements

7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment.
Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration.
Ability to function well in a fast-paced environment.
Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through.
Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams.
Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams.
Practical experience implementing and managing AI-driven tools and solutions within product operations.
Data-oriented approach, adept at synthesizing complex operational data into actionable insights.
Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms.

Responsibilities

Hands-on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration.
Design Lightweight, AI-First Processes: Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact.
Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo's broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs.
Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs.
Enable High-Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
Empathy-Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing.
AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness.
Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights.
Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions.

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