Lead Products & Services Manager - Pricing Strategy & Payment Integration

Duke Energy•Charlotte, NC

6d•Hybrid

About The Position

Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third-party payment processor on the new customer-facing platform. The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers.

Requirements

Bachelor's Degree in Engineering, Business, Finance, or other related degree
Minimum 5 years related working experience or Associate's degree and 7 years of related experience
In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience

Nice To Haves

Master’s Degree in Marketing, Engineering, or Business Administration
7 years of related work experience
Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes.
Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines.
Strong financial acumen and ability to connect performance insights to business decisions.
Expert PowerPoint skills, including the ability to translate strategy, data, performance insights, and complex initiatives into clear, compelling executive-level presentation stories.
Strong collaboration and relationship-building skills across functions and levels of the organization.
Strong problem-solving, analytical, and decision-support skills.
Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment.
Strong written, verbal, and presentation communication skills.
Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups.
Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates.
Systems thinking and ability to connect the dots across functions, priorities, initiatives, and enterprise objectives.
Experience successfully working in a team environment to achieve shared goals.
Demonstrated experience in change management, process integration and implementation and supervisory or management experience

Responsibilities

Owns the payment platform implementation, product strategy and roadmap
Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth
Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch
Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long-term revenue performance
Manages merchant contract negotiations, payment strategies and alternative payments
Develop in depth understanding of Consumer payment products and serves as a subject matter expert
Partners with cross functional teams and leaders across the organization to align growth, performance management, and risk management priorities and execution
Surveys payment industry efforts and peer competitors to identify areas of opportunity
Manage external vendors responsible for payments end-to-end operations, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms
Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus
Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
Translate business objectives and user needs into business requirements, user stories, target-state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payments initiatives
Continually reviews work processes within assigned products, programs and services and takes timely action for improvement
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders