Lead Product UX Designer - Healthcare

Hyland•,

2d•Remote

About The Position

Hyland is building the future of intelligent enterprise software, turning unstructured data into valuable insights using AI. As a Lead Healthcare Experience Designer, you'll dramatically influence our healthcare portfolio across back office, payer, clinical, and enterprise imaging and radiology. We're looking for a designer who thrives in complex environments, proactively identifies opportunities for greater cohesion, and takes initiative. You'll have a strong voice in the work and the chance to create patterns and systems that scale across teams and products — partnering with a sharp, creative group of designers, product managers, and engineers who are thoughtful and deeply knowledgeable in their craft. We're a diverse, global team that values constructive debate, kindness, and inclusive collaboration. We do our best work when people bring curiosity, humility, and genuine care for one another. This role is remote-first with morning availability starting at 8 AM Eastern for collaboration with European and Indian colleagues, and requires occasional travel to Cleveland or Europe.

Requirements

5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and evidence of impact
Accessibility expertise with proven delivery of products meeting WCAG 2.1 or 2.2 AA success criteria, including responsive reflow considerations and collaboration with accessibility specialists
Design system fluency with experience applying and extending a component system, ideally with Material Design 3 and/or Angular Material, with strong judgment around component use, consistency, and scalability
Strong product judgment with a proven ability to navigate tradeoffs and avoid over-designed solutions, delivering experiences that are scalable, supportable, and efficient to build
Execution excellence with proficiency in Figma and a track record of producing interactive prototypes and clear specs that enable testing, buy-in, and ease of implementation within Agile product delivery teams
Bachelor's degree or equivalent experience
Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within constraints, shifting schedules and priorities
Proficiency with industry-standard design and prototyping tools
Proven experience creating high-quality and effective design artifacts including concepts, journeys, storyboards, user flows, wireframes and prototypes
Experience with responsive, mobile and product design
Experience integrating user research into product designs and design practices
Demonstrated success collaborating with developers, product owners, and executive leadership in defining and designing portfolio vision and strategy
Experience working across teams to integrate feedback and input from diverse stakeholders (product managers, engineers, customers, and other stakeholders)
Experience leading a team of designers in projects that span the complete product design and development lifecycle
Experience leading design activities within an Agile product delivery methodology
Extensive design strategy and thought leadership experience
Experience shaping a design practice in an organization, including establishment of processes, influencing organizational structure, and defining the strategic role design plays in achieving business goals
Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence
Excellent organizational, multi-tasking, and time management skills
Excellent communication and collaboration skills, applied successfully within team as well as with all levels of employees in other areas, customers, and executives
Excellent critical thinking and problem solving skills
Excellent leadership, sound judgement, and business acumen skills
Ability to work in a multi-disciplinary, collaborative team environment
Ability to work efficiently and independently on one or more projects, often with ambiguity, constraints of time and scope, and technical complexity
Ability to support work verbally and visually with design rationale, data and/or user research
Ability to introduce new industry-leading design approaches and methods that drive positive outcomes (efficiency, speed to market, innovation, etc.)
Ability to provide guidance and support to developing team members
Ability to effectively collaborate with senior leadership across the organization to understand and influence product vision and strategy

Nice To Haves

Experience designing AI-enabled products or model-driven experiences, with an understanding of key considerations like transparency, control, safety, bias, and quality
Platform and systems design experience with shared capabilities or design patterns used across multiple products, teams, or portals
Experience leveraging AI in the design process to amplify effort and accelerate delivery
Research-informed practice with skills in translating qualitative and quantitative insights into flows, prototypes, and iterative improvements
Proven ability to facilitate workshops and present design direction to audiences spanning product, engineering, and senior leadership, aligning challenges, tradeoffs, and a path to delivery

Responsibilities

Partner with senior leaders to shape platform direction, prioritize work, and align design decisions around short and long-term outcomes; collaborate to lead product discovery alongside cross-functional stakeholders, identifying gaps in understanding, strategizing activities to gain clarity, and building consensus
Work closely with product and engineering to build alignment, translate ambiguity into clear direction, and make smart tradeoffs that address user needs and total cost of ownership; pair with researchers to translate user insights into journey maps, stories, flows, concepts, and interactive prototypes
Design scalable systems by creating patterns, workflows, and interaction models that hold up across teams, products, roles, and edge cases; apply and contribute to the design system by evolving the component library, patterns, and usage rules with design system partners and leadership
Drive accessibility as a first-class requirement by ensuring experiences meet WCAG 2.2 AA; build responsive, accessible layouts for complex tasks and dense data including tables, forms, dashboards, search, and settings
Enable delivery with strong specs by providing annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for developers; follow Hyland privacy, information security, and AI guidelines in all design work
Lead critiques, mentor and coach others, and model inclusive, constructive collaboration; help teams deliver high-quality, consistent, easy-to-use experiences through shared best practices