Lead Product Support Manager
About The Position
Join GDIT’s mission‑driven team supporting the Department of Defense as we help unify the Air Force’s cyber defense to outpace threats with shared insight, faster decisions, and stronger mission protection. This role manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise. The Product Support Leader manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government, and manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are cataloged with clear lineage and ownership documentation. The role establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements. Technical acumen required: Strong background in IT asset management (ITAM) and software asset management (SAM) tooling, digital supply chain tracking, and obsolescence/lifecycle planning across COTS, GOTS, and FOSS products. Must be comfortable coordinating hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering.
Requirements
- Bachelor’s degree in a relevant field and 8–10 years lifecycle product support.
- 5+ years hardware/software license management.
- Expertise in enterprise hardware/software lifecycle management, procurement workflows, and digital supply chain compliance.
- Strong understanding of SAM frameworks, license tracking, cloud subscription management, and digital certificate oversight.
- Configuration Management experience.
- Experience coordinating delivery, onboarding, and replacement of enterprise hardware and software assets.
- Strong tracking and documentation skills to support inventory accuracy, compliance, and audit readiness.
- US Citizenship Required: Yes
- Clearance Level Must Currently Possess: Top Secret
- Clearance Level Must Be Able to Obtain: Top Secret/SCI
Nice To Haves
- 3+ years in DoW logistics or asset management preferred.
- San Antonio Region, TX highly preferred but flexible, making this role suited to a hybrid or remote
Responsibilities
- Manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise.
- Manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government.
- Manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are cataloged with clear lineage and ownership documentation.
- Establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements.
- Coordinates hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering.
- Manages obsolescence planning for sensors, servers, deployable platforms, and enterprise applications.
- Supports inventory accuracy, compliance, and audit readiness through strong tracking and documentation skills.
Benefits
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
- Variety of medical plan options, some with Health Savings Accounts.
- Dental plan options.
- A vision plan.
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible.
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
