Lead Product Manager- Technical

Mastercard•O'fallon, MO

About The Position

Lead Product Manager- Technical Providing Innovative, Secure, and Reliable Switching Solutions is the lifeblood of Mastercard Transaction Switching. We are currently seeking a passionate, collaborative, and experienced Lead Product Manager Technical to join the Switching Solutions Team. Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels? Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems? Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization? If this describes you, Mastercard wants to talk to you about joining our Squad. Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services

Responsibilities

Owns the working backwards document and vision for one or more features
Elicits and decomposes business requirements into platform requirements and user stories
Coordinates internal forums to collect and identify feature-level development opportunities
Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
Recommends trade-off decisions on platform product features/depth of features/backlog items
Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
Enables self-service support and/or works to reduce overhead
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
May participate with the business in customer research to inform platform product feature needs
Coordinates with interdependent teams on platform product requirements
Keeps close to the design of the user experience
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Stays aligned with GTM plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Benefits

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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