Lead Product Manager- Technical - CI/CD Infra & SCM

Mastercard•O’Fallon, MO

About The Position

The Mastercard Software Builders Experience (MSBX) is a product-driven program dedicated to empowering Mastercard’s global engineering community. MSBX builds and operates the platforms, tools, and services that make it possible for 11,000+ software engineers to build, test, and ship software with speed, confidence, and consistency. Our products span the entire software development lifecycle — from source code management and CI/CD automation to testing frameworks, developer portals, and cloud infrastructure. DevFlow is MSBX’s CI/CD and build automation product. It powers the infrastructure behind every build, integration, and deployment at Mastercard — supporting over 42,000 pipeline executions per day across on-premises and multi-cloud environments. As Lead Product Manager, Technical, you’ll own the roadmap and delivery of the platforms at the heart of DevFlow: Jenkins (open-source and CloudBees, on-premises and cloud), GitHub Enterprise Cloud (SCM), and GitHub Actions runner infrastructure (GitHub-hosted and self-hosted across AWS, Azure, and Mastercard’s Kubernetes Service — MKS). You’ll collaborate closely with pipeline and workflow teams to ensure the platforms they build on are scalable, resilient, secure, and seamlessly integrated with the broader DevFlow toolchain. Your customers are software engineers. You’ll earn their trust by listening deeply, getting to the root of their challenges, and consistently delivering platform capabilities that make their work easier — prioritizing investments that create the widest impact across the engineering community.

Requirements

10+ years of product management experience — with at least 4 years focused on infrastructure, platform, or developer tooling products. You’ve owned a roadmap end-to-end, managed a backlog through discovery and delivery, aligned stakeholders across competing priorities, and made trade-offs that held up over time.
Customer-first mindset — you lead with empathy and curiosity. You synthesize patterns across many customer conversations, get to the root of problems, and articulate insights back to users in a way that reveals needs they hadn’t yet put into words.
Strong understanding of the software development lifecycle — you know how code moves from commit to production: source control, branching strategies, continuous integration, automated testing, artifact management, deployment orchestration, and release management. You understand how each stage connects and where infrastructure reliability has the greatest impact on developer velocity.
Technical fluency in CI/CD infrastructure — you understand controller/agent architectures, runner fleet management, capacity planning, and high-availability patterns. You use this fluency to ask better questions and evaluate trade-offs.
Grounded in DevOps principles — you understand the “why” behind CI/CD best practices and can guide stakeholders toward approaches that are sound, sustainable, and aligned with industry standards.
Adaptable and resilient — you’re comfortable with ambiguity, adjust your approach as you learn, and bring clarity to complex, evolving situations.
Strong communicator — you articulate platform value to engineering audiences and translate infrastructure decisions into language that leadership can act on.

Nice To Haves

Experience with enterprise SCM migration (e.g., Bitbucket to GitHub), including automation, permission mapping, and integration rewiring.
Experience operating GitHub Actions self-hosted runners on Kubernetes across multi-cloud environments.
Familiarity with Jenkins HA/HS (CloudBees or equivalent) in production.
Exposure to Infrastructure as Code (Terraform, Helm) and cloud-native deployment strategies.
Experience with observability tooling (Prometheus, Grafana, ELK) for platform monitoring.
Understanding of container orchestration (Docker, Kubernetes) and multi-cloud runner provisioning.
Prior experience leading or mentoring other product managers.
Relevant certifications: CSPO, SAFe, Pragmatic Institute, AWS/Azure Solutions Architect, CKA, or similar.

Responsibilities

GitHub Actions Runner Infrastructure — Scale the GitHub Actions runner fleet across GitHub-hosted and self-hosted environments on MKS, AWS, and Azure — defining runner strategies, autoscaling policies, image lifecycle, and connectivity.
Jenkins Platform Scalability — Ensure the Jenkins platform (open-source and CloudBees) is resilient and ready for growth. Drive HA/HS validation to support 2x current on-premises load, manage controller capacity, and advance cloud-native deployment on MKS.
GitHub Enterprise Cloud SCM — Lead the infrastructure and tooling strategy for migrating Bitbucket repositories to GitHub Enterprise Cloud — automated migration, permission mapping, integration rewiring, and self-service adoption tools.
Tool & Service Integration — Keep CI/CD infrastructure connected to the services engineers depend on — Artifactory, SonarQube, security scanning, observability platforms, and deployment targets across AWS, Azure, MKS, and PCF.
Security & Compliance — Own the compliance posture for CI/CD platforms — vulnerability management, access governance, license efficiency, retention policies, and patching across on-premises and cloud.
Observability & Platform Health — Deliver centralized dashboards aggregating platform telemetry across Jenkins, GitHub Actions runners, Artifactory, and SonarQube to accelerate issue detection and resolution.
Define and prioritize the product roadmap for CI/CD infrastructure and SCM platforms, aligned to DevFlow’s annual strategic plan and Mastercard’s engineering priorities.
Build strong, ongoing partnerships with engineering teams across the organization. Establish regular engagement channels — feedback sessions, office hours, design reviews, and co-creation workshops — to ensure the voice of the customer continuously shapes the product direction.
Invest in platform capabilities with the widest reach and impact. When a strategic initiative requires tailored support, evaluate it thoughtfully and ensure the approach remains sustainable.
Ensure problems are clearly defined and well understood before committing engineering effort — translating infrastructure challenges into precise product requirements and measurable outcomes.
Partner with engineering, architecture, SRE, security, and cloud infrastructure teams to deliver platform initiatives on time and within scope.
Drive platform health KPIs — uptime, throughput, runner availability, capacity utilization, and license efficiency — and use data to guide investment decisions.
Coordinate across Cloud DevEx, TestFlow, BuildersHub, MKS, and BizOps to ensure platform connectivity and interoperability.
Champion DevOps principles and best practices. When a request would compromise platform integrity or sustainability, propose thoughtful alternatives that earn stakeholder confidence.
Maintain a healthy, prioritized backlog that meets Mastercard’s backlog quality KPIs — ensuring items are clearly defined, appropriately refined, and in a ready state, so the team can execute with confidence and predictability.
Communicate platform value, delivery progress, and risk clearly to both engineering audiences and senior leadership.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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