Lead Product Manager, Service and Physical Experience

Slate Auto

20h•$156,000 - $228,000

About The Position

Slate is looking for a Lead Product Manager, Service and Physical Experience to own the product strategy and execution across service, accessory upfitting, and roadside assistance. This role manages a broad and operationally complex scope that spans multiple live partner integrations, distinct user personas, and a customer feedback system that directly informs service performance decisions. The Lead Product Manager will work closely in partnership with engineering, design, operations, commercial, and partner teams to define and execute the roadmap for how customers experience service and physical touchpoints with their vehicle. The role requires the ability to thrive in a fast-paced startup environment, manage multiple concurrent workstreams, and navigate ambiguity or competing priorities. This is a high visibility, high impact role that will interact with all levels of leadership across Slate and with Slate’s strategic partners.

Requirements

Bachelor's degree in a related field or equivalent work experience. MBA from a top-tier university is preferred.
12+ years of experience in product management, ideally including marketplace, customer facing, or operations-heavy products in a technology-first environment. Startup experience is preferred.
Experience managing products with multiple concurrent partner integrations and diverse user personas (e.g., admin, manager, technician, or similar B2B2C structures).
Track record of owning complex, operationally intensive product areas from strategy through execution.
Proven experience building and shipping AI-powered product.
Excellent verbal and written communication skills, with the ability to align executives, cross-functional stakeholders including engineering, design, operations, and commercial teams.
Experience designing and managing feedback loops that inform operational or partner performance decisions.
Strong analytical and problem-solving abilities, with comfort operating in ambiguity across multiple product areas at once.
Passion for reimagining the vehicle ownership and service experience.

Nice To Haves

MBA from a top-tier university
Startup experience

Responsibilities

Own the end-to-end product strategy and roadmap for service, accessory upfitting, and roadside assistance, ensuring each area delivers a seamless, high-quality customer and partner experience.
Lead product management for Service, including onboarding and managing a network of service shops across admin, manager, and technician personas, as well as cost estimation and appointment scheduling workflows.
Define and build the Accessory Upfitting experience, including its parallel scheduling and fulfillment workflows.
Design and build agentic workflows within the service experience, including systems that understand customer intent, triage root causes, and route customers or shops to the right next action automatically.
Partner with an external roadside assistance provider to integrate their systems and deliver a real-time, customer-facing scheduling experience.
Own the customer feedback system that spans all three product areas, ensuring it effectively feeds into shop performance evaluation and offboarding decisions.
Work backwards from customer and partner needs to define detailed product requirements, partnering with engineering and design to deliver on the roadmap.
Manage multiple live partner relationships simultaneously, balancing each partner's needs with Slate's product vision and operational goals.
Engage directly with service shops, partners, technicians, and customers to gather insights and translate them into product improvements.
Advocate for agile and lean product development methodologies to accelerate time to market while maintaining a frugal approach to resource allocation.
Foster a culture of continuous improvement, encouraging rapid iteration and learning from operational feedback.