Lead Product Manager, Rider Experience

Lime

8d•$139,000 - $240,000•Remote

About The Position

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is growing! We are on the lookout for a product leader to join our innovative Rider team: a Lead Product Manager, Rider Experience. In this pivotal role, you'll join the Rider product team, playing a key role in enhancing and revolutionizing the customer experience through our mobile app and other customer-facing platforms. This role will be focused on a major area of the Rider experience that will help make Lime easier, more intuitive, and more valuable for riders. We are looking for someone who thrives in a dynamic environment, and is adept at solving immediate challenges while keeping an eye on long-term strategy. If you're passionate about building, scaling, and contributing to a forward-thinking organization, this is your opportunity to make a significant impact. This position may require occasional travel to support business operations, which is considered an essential function of the role. Lime will provide reasonable accommodations as needed. This is a remote position with a requirement for candidates to reside in the United States to maintain effective collaboration across teams.

Requirements

Minimum 7+ years of experience in product management within a big tech or startup environment.
Proven track record of managing and launching successful consumer-facing mobile app products.
Strong analytical and problem-solving skills.
Excellent communication and team collaboration abilities.
Strong AI fluency and hands-on experience using modern AI tools to improve how you build products.
Bachelor’s degree in Business, Engineering, Computer Science, or related field.

Nice To Haves

Experience in mobility, transportation, or marketplace products is a big plus.
Experience building AI-powered consumer products or experiences is a plus.
Experience in mobile app development and UX/UI design.
Experience building AI-powered products, features, or workflows with tools like Claude.
MBA or advanced degree in a related field.
Prior experience and comfort in a fast-paced, scaling dynamic environment.
Previous Mobility or Transportation experience is a big plus.

Responsibilities

Lead the development and optimization of Lime's mobile application to build an amazing rider experience that makes it easy to get started on Lime and want to keep coming back.
Drive continuous improvement of the rider journey, focusing on usability and satisfaction.
Be the voice of Riders, analyzing user feedback, customer research and market trends to inform product strategy and roadmaps.
Collaborate cross-functionally with engineering, design, data, and marketing teams to implement new features.
Manage the entire product lifecycle from conception to launch and post-launch analysis.
Prioritize product backlog and development efforts to align with business goals.
Establish and track key performance indicators to measure product success.
Identify opportunities to use AI to create simpler, more personalized, and more effective rider experiences.
Use AI tools as part of your day-to-day product development process to accelerate research, analysis, prototyping, and execution.