Lead Product Manager, Multi-User Platform

Gen Digital Inc.•New York, NY

3d•$175,000 - $200,000

About The Position

Gen Digital is seeking a Senior Product Manager to lead the identity and entitlement platform that governs how individuals and households are represented across Gen's various consumer brands. This is a critical, platform-level position where you will be responsible for defining the structure of members, roles, and access, and developing the architecture that enables multiple product teams to build upon it, thereby avoiding redundant efforts. You will collaborate closely with engineering, architecture, and brand product teams, translating complex technical trade-offs into a simple, secure, and enduring system. This role is best suited for individuals with a systems-thinking approach, capable of producing clear requirements for engineering teams and driving alignment across diverse teams without direct authority.

Requirements

5–8+ years of product management experience, with significant experience owning platform or infrastructure products (e.g., identity, entitlements, licensing, access management). Consumer feature work alone is not sufficient.
Strong technical fluency, including comfort with API contracts and data models, and the ability to reason about platform decisions with long-term consequences.
Proven ability to drive cross-functional alignment across teams without direct authority.
Exceptional written and verbal communication skills, with the ability to write clearly for both technical and non-technical audiences and present confidently to senior stakeholders.

Nice To Haves

Experience building a platform capability that was adopted by multiple product teams or business units beyond your own.
Background specifically in identity, access management, or entitlement/licensing systems.
Experience operating in a multi-brand or multi-business-unit company, navigating competing priorities across teams.

Responsibilities

Own the requirements for the shared identity and entitlement model, including the definition of members, roles, and access, and how this structure scales.
Make platform decisions that influence other teams' development, recognizing the long-term implications of early choices.
Develop and maintain a roadmap that balances technical feasibility, demand from other teams, and long-term extensibility.
Act as a liaison between engineering and multiple product teams, each with their own priorities and contexts.
Facilitate cross-team alignment discussions, determine when to escalate issues versus resolve them independently, and ensure progress on decisions without direct oversight of all involved teams.
Write Product Requirement Documents (PRDs) that engineering teams can execute on with minimal follow-up.
Resolve open architectural decisions to prevent future roadblocks.
Clearly communicate platform strategy and trade-offs to a diverse audience, including engineers and senior leadership.
Produce concise written materials, such as specifications, strategy memos, and executive updates, that are easily understood and actionable.