Lead Product Manager - Labor Operations

Shift4 • Tampa, FL

6d • Onsite

About The Position

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is expanding globally and hiring for a Lead Product Manager - Labor Relations!
Restaurants need tools to manage their most complex and costly operational challenge: their people. Scheduling, time tracking, and compensation management are deeply intertwined with how a restaurant runs day-to-day, yet they remain largely disconnected from the systems operators already use. That's the problem this new role exists to solve.
You'll own the product strategy and execution for Shift4’s integrated labor management suite — a set of capabilities that help restaurant operators manage their staff from scheduling through to compensation, all within the Shift4 ecosystem.
This role is onsite and can be based at any of the following Shift4 locations: Center Valley, PA (Preferred) / Atlanta, GA / Tampa, FL

Relocation assistance may be available.

Requirements

• 7+ years in product management, with at least 2–3 years in a domain directly related to labor management, scheduling, time and attendance, or compensation software
• Demonstrated experience owning products with revenue or retention accountability — you can tie your product decisions to business outcomes
• Experience managing a product built or delivered through a strategic partner or vendor relationship — you know how to own the experience without owning all the code
• Strong analytical fluency — you can define metrics, interpret data, and build a business case without needing a data team to do it for you
• Exceptional communication skills, sharp executive presentations, credible conversations with operators and partners

Nice To Haves

• Experience in restaurant, hospitality, or retail tech strongly preferred — you understand the operational realities of shift-based businesses
• Familiarity with BI tooling and experience partnering with data teams to instrument and report on product performance

Responsibilities

• Staff scheduling and shift management: Helping operators build schedules, manage availability, fill gaps, and communicate with their teams
• Time and attendance: Capturing hours worked, managing exceptions, and feeding accurate data into downstream processes — tightly integrated with POS activity
• Compensation processing: Ensuring operators can pay their staff accurately and on time, with a seamless flow from hours worked to funds disbursed
• You'll own the experience end to end: what operators see and do, how we configure and extend capabilities, where we draw the line on customization, and how we evolve the products over time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees