Lead Product Manager, Content Management Systems

The Walt Disney Company • Santa Monica, CA

21h • Hybrid

About The Position

The Disney DTC Viewer Experience organization is seeking a Lead Product Manager, Content Management Systems (CMS) to join the Self-Service Product team and scale a global platform powering Disney+ and Hulu Help Centers. In this role, you will define and drive the product vision, strategy, and roadmap for a CMS and editorial tools that enable Content, Social, and Localization teams to create, manage, and publish high-quality support content for millions of viewers around the world. You will solve complex operational challenges and lead the evolution of a foundational product that drives efficiency, accelerates time to publish, and enables scalable growth. This role requires strong product leadership across workflow systems, content architecture, platform integrations, and innovation. We’re seeking a strategic product leader who thrives in ambiguity, balances business and engineering tradeoffs, and influences global stakeholders. The ideal candidate is equally comfortable defining long-term direction and diving into execution details to deliver high-quality, scalable solutions.

Requirements

• Bachelors Degree or equivalent experience
• 7+ years of product management experience, including ownership of CMS, content platforms, or workflow-driven systems
• Proven track record of leading platform strategy with measurable impact in complex, global organizations
• Experience designing and optimizing end-to-end content lifecycle workflows (authoring, review, localization, publishing, governance)
• Leads product strategy and execution of a global CMS platform, driving measurable operational impact while balancing stakeholder, technical, and business priorities
• Operates autonomously in ambiguous environments, proactively identifying platform gaps and driving scalable solutions, including workflow automation and tooling enhancements
• Influences cross-functional stakeholders through clear, data-driven communication and presentations, building trusted partnerships across global teams
• Balances competing priorities, makes data-informed trade-offs, and aligns roadmap investments to measurable business and operational outcomes
• Define KPIs, analyze performance data, and leverages data and customer insights to drive product optimization
• Deep understanding of content architecture, localization workflow and platform integrations, and publishing systems
• Strong knowledge of modern product frameworks, Agile methodologies, and UX principles to effectively partner with engineering and design
• Technical fluency with APIs, system architecture and integrations, and scalable platform design

Nice To Haves

• Experience in customer support environments, knowledge management systems (e.g. Salesforce), or translation management systems (e.g. Smartling)
• Experience in modernizing legacy CMS platforms
• Familiarity with AI-enabled content tooling and automation
• Passion for building world-class viewer experiences at The Walt Disney Company

Responsibilities

• Define and drive the product vision, strategy, and roadmap for content management systems that will improve workflow, content quality, and publishing velocity of support and production education content
• Drive roadmap prioritization across stakeholders, balancing technical feasibility, business impact, and long-term platform solutions
• Lead end-to-end product development from discovery through launch and optimization, effectively communicating requirements and user stories to Engineering, Design, and Product
• Translate complex stakeholder needs (Content, Social, Legal, Localization) into scalable platform capabilities and system integrations
• Identify systematic gaps across editorial tools, processes, and integrations; Architect and evolve content lifecycle workflows, including authoring, metadata, review, versioning, localization, and publishing based on user feedback
• Champion platform adoption and change management across global content teams through enablement support, documentation, and training
• Evaluate and integrate emerging technologies, including AI solutions, automation, and workflow intelligence
• Define and analyze success metrics to measure customer satisfaction and operational efficiency, and guide roadmap prioritization

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees