Lead, Product Manager & Business Systems Analyst

FASHIONPHILE•Dallas, TX

1d•$130,000 - $165,000

About The Position

The Lead, Product Manager & Business Systems Analyst (Internally known as Lead, Experience Optimization) is a very senior, hands-on product and experience practitioner leading complex improvement work from problem discovery through implementation and measurement. Responsibilities include: Personally investigating and framing consequential customer and business problems. Combine data, customer feedback, operational insight, frontline observations, system behavior, and technical context to separate symptoms from root causes. Designing practical future states connecting customer interactions, business rules, roles, workflows, communications, data, systems, and controls. Evaluating process or policy changes, better use of existing platforms, SaaS configuration, vendor capabilities, integrations, automation, AI-enabled workflows, and custom software. Personally leading complex initiatives from discovery through solution selection, delivery, launch, adoption, stabilization, and learning. Manage fit-for-purpose plans, sequencing, dependencies, decisions, risks, testing, readiness, and communication. Partnering directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners. Translate customer and business problems into functional behavior, data needs, integrations, dependencies, and success criteria. Contribute actively to feasibility and design decisions and recommend build, buy, configure, integrate, or partner approaches. Developing evidence-based recommendations for priorities within a primary lane and translate approved Experience Optimization strategy into executable work.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience
Min. of 10+ years of progressively responsible experience leading customer, digital, product, operational, technology-enabled, or enterprise improvement work
Significant hands-on experience diagnosing problems across people, process, policy, data, systems, vendors, and organizational boundaries
Experience leading complex initiatives from discovery and future-state design through implementation, adoption, and measurement
Experience translating customer and business problems into functional behavior, requirements, data needs, integrations, acceptance criteria, and measures
Experience partnering with SaaS providers and technical teams to configure, integrate, extend, or co-design solutions
Experience working in matrixed teams where people and expertise move across priorities

Responsibilities

Personally investigating and framing consequential customer and business problems.
Combine data, customer feedback, operational insight, frontline observations, system behavior, and technical context to separate symptoms from root causes.
Designing practical future states connecting customer interactions, business rules, roles, workflows, communications, data, systems, and controls.
Evaluating process or policy changes, better use of existing platforms, SaaS configuration, vendor capabilities, integrations, automation, AI-enabled workflows, and custom software.
Personally leading complex initiatives from discovery through solution selection, delivery, launch, adoption, stabilization, and learning.
Manage fit-for-purpose plans, sequencing, dependencies, decisions, risks, testing, readiness, and communication.
Partnering directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners.
Translate customer and business problems into functional behavior, data needs, integrations, dependencies, and success criteria.
Contribute actively to feasibility and design decisions and recommend build, buy, configure, integrate, or partner approaches.
Developing evidence-based recommendations for priorities within a primary lane and translate approved Experience Optimization strategy into executable work.