Lead Product Manager, Automation
About The Position
The Lead Product Manager drives enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. This role partners across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes. Through data analysis and process mapping, you will define leading indicators to measure success and guide continuous improvement. You will promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment. You will report to the Director, Product Management. You will focus on working directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value. You will apply data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success. You will guide development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams. You will ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities.
Requirements
- 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities.
- Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping).
- Experience using data to identify inefficiencies, measure opportunities, and define leading indicators.
- Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation).
- Familiarity with AI/ML or generative AI applications in enterprise settings.
- Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy.
- Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions.
- Ability to translate user needs and challenges into scalable, experience-driven solutions.
- Experience communicating product updates, milestones, and progress to internal and external partners.
- Ability to align diverse teams around opportunities and outcomes.
Nice To Haves
- Preference given to candidates in Boston, MA; Dallas/Fort Worth, TX; Fort Lauderdale/Miami/Orlando/Tampa, FL; Louisville, KY; Nashville, TN; New York, NY; Washington, DC.
Responsibilities
- Drives enterprise value by developing automation opportunities across CenterWell segments.
- Partners across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions.
- Improves experience, efficiency, and clinical/operational outcomes through automation.
- Defines leading indicators to measure success and guide continuous improvement using data analysis and process mapping.
- Promotes scalable, reusable automation capabilities and responsible automation adoption.
- Works directly with CenterWell segments to uncover, shape, and advance automation opportunities.
- Applies data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success.
- Guides development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams.
- Ensures solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- bonus incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
