Lead Product Manager - AI (Finance, HR, Procurement, Legal)

Docusign • San Francisco, CA

3d • Hybrid

About The Position

We are seeking an experienced, visionary Product Manager to lead the charge on integrating cutting-edge AI and Generative AI capabilities into our core enterprise platforms, starting with G&A (Finance, HR, Procurement, Legal). A key requirement is expertise in implementing and extending enterprise packaged software (such as Oracle, Workday, or Salesforce), ideally within a SaaS environment. You will play a crucial role in defining product requirements, collaborating with business stakeholders and engineering teams to enable the essential capabilities required for Docusign's growth. This role requires working cross-functionally with business, engineering, data science, sales, and customer success teams to develop and execute a product strategy aligned with our business goals.
This position is an individual contributor role reporting to the Sr. Director, Application Product Management.

Requirements

• Bachelor’s degree in Finance, Business, Information Systems, or a related field
• 12+ years of experience in Product Management and Enterprise Applications
• Experience designing and executing system implementations and process optimization projects within critical enterprise functions such as: Finance, Commerce, Human Resources, Procurement and other corporate G&A
• Ability to translate business needs into technical product requirements
• A conceptual understanding of Machine Learning (ML) models, the difference between supervised and unsupervised learning, and the basics of Large Language Models (LLMs) and Generative AI (GenAI)
• Experience with AI-specific performance metrics (e.g., accuracy, precision, recall) and how to design experiments to measure the business impact of an AI feature (e.g., impact on reconciliation speed)
• Ability to define a clear product vision, create a long-term roadmap, and prioritize features based on measurable business value (e.g., which automation delivers the biggest time savings)
• Experience managing product backlogs, writing detailed user stories and technical requirements, and leading agile ceremonies for both software and ML model deployment (MLOps)

Nice To Haves

• Excellent communication, stakeholder management, and problem-solving abilities
• Exceptional communication skills to act as the bridge between highly technical Data Science teams; Finance, Procurement & HR Executives (CFO/CPO offices); and IT Engineering teams
• Sufficient technical knowledge to debate solutions and trade-offs with engineers and data scientists, but focusing on the what and why rather than the how of the code
• Understanding that the user is typically an internal finance analyst or accountant, and ensuring the AI solution (e.g., an automated reconciliation feature) is intuitive and trustworthy

Responsibilities

• Develop and execute the product roadmap for General & Administrative (G&A) business functions, aligning with business goals
• Define the strategy, roadmap, and delivery of intelligent, automated enterprise solutions that streamline operations, and reduce administrative costs, using AI-first principles
• Define and manage product requirements, collaborating with developers, UX designers, and business teams
• Enhance efficiency through automation
• Identify and implement AI/ML-driven Process automation
• Conduct testing and validation of new product features, ensuring alignment with compliance standards
• Partner with Finance, HR, Procurement, Legal and IT teams to gather business requirements and translate them into product features
• Work with engineering and data teams to ensure seamless integration
• Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders
• Leverage data and advanced analytics tools to drive business decisions
• Ensure compliance with financial regulations, labor laws, and data security standards

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior