Lead Product Experience Strategist

Indigo Slate•Charlotte, NC

8d•Hybrid

About The Position

Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation. This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins.

Requirements

7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
Strong operational workflow thinking (beyond UI or feature-level design)
Proven ability to influence product decisions upstream
Demonstrated experience quantifying business impact and communicating outcomes clearly
Ability to influence stakeholders without formal authority
All applicants must be legally authorized to work with Zensar.

Nice To Haves

Experience in healthcare or other complex/regulated environments is preferred

Responsibilities

Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation
Influence decisions on what to build, modify, defer, or stop prior to development
Define future-state workflows and experience direction to improve efficiency and scalability
Partner early with Product and Engineering teams to challenge assumptions using data and evidence
Support build vs. buy decisions based on workflow insights and business impact