Lead Product Designer

Humana

2d • $104,000 - $143,000 • Remote

About The Position

Humana is seeking a skilled Product Designer, User Experience Designer, and/or Interaction Designer passionate about simplifying complex information for users. This role involves collaborating with a diverse team of creative, technical, strategic, and business professionals to champion best-of-class cross-channel experiences. The position is on the Experience Transformation team, an experience-oriented, multi-disciplinary group focused on solving customer needs while enabling strategic and operational goals. The Lead Product Designer will work closely with senior Product Management and Engineering Leads to shape product and business strategies, drive prioritization, planning, and decision-making across multiple product teams, and create exceptional user-centered experiences. The team integrates best practices in usability, analytics, accessibility, and cross-platform strategy within an Agile development environment. The Lead Product Designer will guide interdisciplinary teams through the entire design process, from research and strategy to ideation, prototyping, testing, and implementation. This role is pivotal within the web and mobile channels team, contributing to experiences within the dashboard, navigation, and search, and playing a key role in the design system. While the Lead need not excel in every aspect individually, they must ensure teams deliver high-quality outcomes through guidance and oversight.

Requirements

• At least 7 years of experience as a Product Designer, User Experience Designer, or Interaction Designer
• Must submit an online portfolio with your application that demonstrates the ability to create compelling mobile consumer user experiences
• Expresses a passion for designing mobile applications with a portfolio of work that demonstrates expert knowledge and technical acumen
• Mastery in Figma, with confidence in using its latest features and capabilities
• Experience designing with business, technical, and design guideline constraints
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
• Demonstrated ability to design complex transactional user interfaces and interactions
• Experience creating conceptual models, site maps, interaction flows, design patterns, and design specifications
• Demonstrated experience in defining research hypotheses and testing criteria, leading or participating in user research, and translating user research into design decisions
• Strong track record of iterating and delivering digital products within an agile team
• Deep experience creating interactive prototypes

Nice To Haves

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Significant relevant work experience may substitute for an advanced degree
• Self-starter who can make significant progress with minimal guidance
• Experience creating inclusive and accessible designs, particularly for senior adults
• Ability to be flexible in a fluid and dynamic environment
• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively
• Excellent analytical and process-oriented skills
• Excellent verbal, written, and presentation skills

Responsibilities

• Take the lead in User Experience design, developing industry-leading, high-value mobile and web-based experiences to simplify the member plan experience for multiple lines of business.
• Translate consumer insights into design strategies and execution that meet real user needs.
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables.
• Play a pivotal role in the progression of our design framework, contributing to the evolution of our design system and interaction patterns by defining, designing, and enhancing high-quality components and patterns for both web and mobile applications.
• Build trust and consensus with key stakeholders and varying senior leaders by utilizing storytelling, user journeys, prototypes, and other UX strategies to articulate complex concepts, customer problems, and potential solutions.
• Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and workstreams.
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.
• Partner with our Insights team to create long-term research strategies and facilitate ongoing discovery and iterative delivery.
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior