Lead Product Designer
About The Position
Mojo is a digital mortgage broker aiming to be the UK's largest and most disruptive, backed by Uswitch, Money, Confused, and Zoopla. This is a permanent, senior individual-contributor role focused on owning and directing a significant area of the product. The work involves navigating two complex worlds: the customer's mortgage journey and the internal software used by experts. High-impact work often lies at the intersection of these, where internal changes can significantly reshape customer experiences. This role is for someone who thrives on untangling complex, operational, and commercially sensitive problems, rather than just polishing user interfaces. The position requires setting standards through personal work and elevating other designers. Collaboration will be direct with operational leaders, Heads of Mortgages, Protection, Case Management, and the Ops Director, rather than a traditional Product Manager. The role demands creating direction without waiting for a brief, owning the design vision for a specific area, and being accountable for its implementation. Responsibilities include working across the customer mortgage journey, internal Salesforce-based tooling, and reporting/data visualization. A key aspect is setting the craft standard, with shipped work serving as a benchmark for quality. Strategic use of AI in team processes (e.g., using Claude Code for prototypes, dashboards, and design systems) and in customer-facing features is crucial. The role also involves shaping and stewarding the growing design system.
Requirements
- Create clarity from ambiguity - nobody hands you the brief, the metric or the answer.
- Spot patterns and build systems that solve the underlying problem, not each symptom.
- Bring operational stakeholders and leadership with you to decisions they wouldn’t have reached alone.
- 8+ years in product/UX design, with a track record at senior IC level in SaaS or a genuinely complex product.
- Breadth across UX, service, content and interaction design. A pure UI specialist would be underused here.
- At home in operational and internal-tools territory - you don’t see it as the consolation prize.
- AI-fluent, in how you work and in your view of what’s worth building.
- Commercially fluent - you understand how a mortgage business makes money and let it shape your trade-offs.
Responsibilities
- Own the design vision for an area of Mojo, and be accountable for how it lands.
- Work across the customer mortgage journey, our Salesforce-based internal tooling, and reporting and data-visualisation.
- Set the craft bar. What you ship becomes the reference for what good looks like here.
- Drive AI strategically - in how the team works (we build prototypes, live dashboards and our design system with Claude Code) and in what we put in front of customers and advisers.
- Help shape and steward our design system as it grows.
Benefits
- Remote working, with up to 30 days a year working from anywhere in the world
- 25 days holiday plus bank holidays (up to 28 with service), a birthday half-day and a day off for moving house
- Pension via Aviva
- Enhanced parental pay
- Sick pay
- Sick pay insurance
- Subsidised private medical
- Critical illness cover
- Death in service
- Able Futures wellness programme
- Company social events
- Compassionate leave
- Long service awards up to £3,000
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
