Lead Product Designer – Marketplace Global App

Ticketmaster • New York, NY

4d • $148,000 - $185,000 • Hybrid

About The Position

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight. We’re looking for an experienced and confident Lead Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to own and steer our global mobile app design. Our mobile app team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan. As Lead Product Designer – Marketplace, Global App, you will own the design craft of Ticketmaster’s native iOS and android app end-to-end, setting the bar the team designs to, partnering peer-to-peer with product, engineering and the wider design group to shape how millions of fans experience live events on mobile. Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.

Requirements

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Deep, hands-on native iOS and Android design experience with opinions on HIG vs Material trade-offs, native gesture and motion patterns, and platform-specific edge cases. Mobile-first responsive work is not a substitute
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial
• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Challenges product strategy with credibility
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

Responsibilities

• Own the native design vision for the app as a surface
• Set the native craft bar for the app team – HIG and Material Design fluency, native gestures, motion, platform-specific decisions
• Partner peer-to-peer with product, engineering and business stakeholders
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Work with the Analytics and Product Management teams to make measurable UX decisions
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed