Lead Product Designer (Commerce)

HighLevel

12d • $152,000 - $191,000 • Remote

About The Position

HighLevel is seeking a Lead Product Designer (P4) to enhance its product experiences through exceptional craft, product judgment, systems thinking, and influence. This role involves shaping design direction, quality standards, and team culture across product pillars. As a lead individual contributor, you will collaborate closely with product and engineering leaders, mentor other designers, and help teams define and improve strategically important product experiences within a focused area of the HighLevel platform. You will connect customer needs, business goals, technical constraints, and near- to mid-term product strategy to create clear, useful, and highly polished product designs. Candidates are expected to demonstrate an exceptionally high bar for design craft and visual sophistication, and to raise that bar for the teams around them. A strong understanding of hierarchy, layout, typography, grids, spacing, interaction quality, usability, accessibility, and the standards that make product experiences refined, trustworthy, and coherent at scale is essential. The ability to ship world-class product design is a key requirement. Experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is mandatory. Applications without a portfolio will not be considered.

Requirements

• 7+ years of relevant product design experience, with 2+ years in a leadership, mentorship, or design direction capacity.
• Experience in SaaS, B2B, platform, workflow-heavy, or other complex digital product environments is highly valuable.
• An exceptionally strong portfolio that demonstrates systematic thinking, customer empathy, exceptional craft, measurable product impact, and leadership beyond individual execution.
• Proven experience leading data-informed product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy, and usability testing.
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, and product quality.
• Experience designing for AI-driven or intelligent interfaces, including collaboration with machine learning, data, automation, or platform teams.
• Deep fluency in design systems, accessibility standards, reusable patterns, and scalable product experience decisions.
• Experience influencing design direction for high-impact product areas or pillars, not only individual features or flows.
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders, and other designers.
• Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops, and persuade through rationale, evidence, and craft.
• Passion for improving team operations, design standards, processes, tools, documentation, and better ways for teams to work.
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is mandatory.
• Applications without a portfolio will not be considered.

Responsibilities

• Lead design strategy and execution for one or more defined product pillars, translating customer needs, business goals, and technical constraints into clear experience direction.
• Partner with product and engineering leaders to shape product vision, prioritize opportunities, and align teams around high-quality outcomes within your area.
• Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling, and strong design rationale.
• Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency, and design-system alignment.
• Mentor designers, improve critique, strengthen shared patterns, and make design standards easier to adopt.
• Define and socialize metrics for design quality and impact, including usability, accessibility, task success, adoption, retention, or customer satisfaction.
• Lead complex discovery and design work through ambiguity with clarity, speed, and craft inside a defined product scope.
• Collaborate effectively across US and India time zones in a 100% remote environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed