Lead Product Designer (LMTS), AI Products

Qualified•San Francisco, CA

3d•$150,100 - $247,900•Remote

About The Position

Qualified has been acquired by Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. Design at Qualified is small and intentional. There's no design systems team or research ops function, just close access to the product, fast feedback loops, and problems that rarely have obvious solutions. Most of those problems are about AI where the interface is rarely the hard part. The challenge is helping users understand what the AI is doing, trust it when it's right, catch it when it's wrong, and shape it toward what they actually need. That takes judgment more than process. We’re building Piper, an AI SDR that runs autonomous sales conversations, follows up with prospects, and moves pipeline without a human in the loop. Piper is not a chatbot and not a copilot. Piper is an agent. You will work on two of its most interesting surfaces: the AI brain (how Piper understands prospects and explains its reasoning) and conversational presence (the live chat and video experience where the AI is the rep).

Requirements

6+ years of product design experience
At least 2 years on AI or conversational experiences
Understand LLM behavior (latency, streaming, confidence, failure modes) and design for it honestly
Fluent in AI tooling as a core part of how you work
Strong visual and interaction craft
Comfortable without a detailed brief; define the problem alongside the solution
Works directly with eng and ML; no handoff culture

Nice To Haves

Voice, video, or real-time communication design background
Familiarity with enterprise sales or CRM workflows
Experience designing multi-step autonomous workflows

Responsibilities

Design the interface for shaping Piper's personality, goals, and objection handling.
Design the live chat and video experience where the AI is the rep, focusing on micro-interactions, latency handling, turn-taking, and tone.
Define design patterns for autonomous agents in enterprise sales.
Work directly with engineering and ML teams.
Influence product direction and own work from problem definition through ship.