Lead Processor

First American•Usa, SC

About The Position

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. Performs post-closing, escrow and/or title functions and other related functions to assist agency operations in servicing clientele.

Requirements

High School diploma or equivalent
5+ years of directly related experience and demonstrated leadership experience
Demonstrated leadership, organizational and problem-solving skills
Exercise’s confidence, sound judgment and independent decision-making skills
Ability to understand and execute policy and procedures
Emerging leader skills
Establishes effective working relationships at the department level
Intermediate MS Office skills
Great attention to detail
Outstanding customer service skills
Excellent written and verbal communication skills
Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.

Nice To Haves

Some college preferred

Responsibilities

Acts as the team’s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment
Prepare files
Review and audit documents for compliance and accuracy
Ensure that files are complete and obtain missing documents
Track status
Prepare policies
Document recordings
Prepare escrow disbursements
Assists in scheduling and coordinating team activities
May provide input into hiring and performance process, but does not make hiring decisions or conduct performance evaluations
Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise