Lead Principal Technical Account Manager

Oracle•United States,

22d•$103,800 - $234,600

About The Position

Serves as the main contact for complex contracts, providing expert business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Drives efforts to provide services and educates customers on ways to leverage Oracle services. Reviews service requests, anticipates and identifies potential crises, takes the lead in resolving issues, and owns connecting and/or escalating issues to relevant teams to reach solutions. Drives the development and management of plans, actively engaging in review and update documentation, and leverages understanding and collaborates across teams to anticipate and identify opportunities to propose and lead the delivery of opportunities and contract renewals and reports results. Serves as an expert and drives ongoing maintenance, leads others to act as a liaison between teams, and recommends opportunities to improve customer ability to adopt product and service changes. Collaborates with peers across teams and departments to lead the adoption of innovative ways of delivering services, serves as a role model for driving innovation, experiments with new approaches, and provides input on decisions made the development of new services and/or processes, influencing others across teams to remain up-to-date with technological business, and industry trends. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Expert business processes knowledge
Expert product/service (e.g., hardware, applications, software) functionality knowledge
Expert implementation knowledge
Ability to drive efforts to provide services
Ability to educate customers on ways to leverage Oracle services
Ability to review service requests
Ability to anticipate and identify potential crises
Ability to take the lead in resolving issues
Ability to own connecting and/or escalating issues to relevant teams to reach solutions
Ability to drive the development and management of plans
Ability to actively engage in review and update documentation
Ability to leverage understanding and collaborate across teams
Ability to anticipate and identify opportunities to propose and lead the delivery of opportunities and contract renewals
Ability to report results
Ability to serve as an expert and drive ongoing maintenance
Ability to lead others to act as a liaison between teams
Ability to recommend opportunities to improve customer ability to adopt product and service changes
Ability to collaborate with peers across teams and departments
Ability to lead the adoption of innovative ways of delivering services
Ability to serve as a role model for driving innovation
Ability to experiment with new approaches
Ability to provide input on decisions made the development of new services and/or processes
Ability to influence others across teams to remain up-to-date with technological business, and industry trends

Responsibilities

Serves as the main contact for complex contracts
Provides expert business processes, product/service functionality, and/or implementation knowledge
Drives efforts to provide services and educates customers on ways to leverage Oracle services
Reviews service requests, anticipates and identifies potential crises, takes the lead in resolving issues, and owns connecting and/or escalating issues to relevant teams to reach solutions
Drives the development and management of plans, actively engaging in review and update documentation
Leverages understanding and collaborates across teams to anticipate and identify opportunities to propose and lead the delivery of opportunities and contract renewals and reports results
Serves as an expert and drives ongoing maintenance
Leads others to act as a liaison between teams
Recommends opportunities to improve customer ability to adopt product and service changes
Collaborates with peers across teams and departments to lead the adoption of innovative ways of delivering services
Serves as a role model for driving innovation
Experiments with new approaches
Provides input on decisions made the development of new services and/or processes
Influences others across teams to remain up-to-date with technological business, and industry trends