Lead Practice Assistant, Pediatric Neurology

Mass General Brigham•Boston, MA

20h•Hybrid

About The Position

Oversees the day-to-day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, and providing back-up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.

Requirements

Office experience 5-7 years required
Strong understanding of all Office Suite.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time management skills.
Generally Accepted Accounting Principles.
Ability to adapt to multiple and rapidly changing priorities and deadlines.

Nice To Haves

High School Diploma or Equivalent preferred
Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred

Responsibilities

Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.
May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office and make patient appointments and maintain appointment records.
May process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
Provides functional guidance to related team.
Assists Supervisor with daily activities of practice staff.