Lead Player Services Cashier

Cherokee Nation Businesses•Grove, DE

4d•Onsite

About The Position

This is a supervisory position within the casino's Player Service. The Lead Player service Cashier provides direct guidance to cashiers, ensuring they follow all gaming regulations and security procedures. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.

Requirements

High School Diploma or GED required
Two years of cash handling or customer service experience preferred
Excellent written and verbal communication skills
Strong mathematical accuracy and attention to detail
Ability to learn and explain casino games, promotions, and amenities
Proficient in computer software relevant to the role
Ability to make sound decisions in guest service situations
Must have and maintain a valid driver’s license and liability insurance
Ability to obtain and maintain licensing from the appropriate gaming authority

Responsibilities

Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
Enroll guests in the One Star Rewards program and issue membership cards
Promote ongoing casino promotions and explain program benefits
Conduct basic player evaluations and outbound scripted calls
Verify and distribute jackpot payments and complete required documentation
Maintain accountability for ATMs, kiosks, and cage transactions
Reconcile daily transactions and ensure accuracy of funds exchanged
Handle guest requests and disputes professionally, escalating when needed
Maintain confidentiality of guest and casino information
Keep work area clean, organized, and compliant with safety standards