Lead Platform Support Engineer

SS&C•Union, NJ

7d•Hybrid

About The Position

The SS&C Private Markets Technology organization supports the world’s largest Fund Administration Business with nearly $1T in Assets Under Administration (AUA). We’ve recently embarked on multiple multi-year initiatives to enhance our existing processing capabilities and develop entirely new next-generation platforms that automate, scale, and enhance our industry-leading business to drive growth, service efficiency, and client engagement through technology. The Application Support Team is responsible for enhancing and managing a “best-in-class,” global 24x7 application and user support model, which is appropriate for the growing global footprint of the SS&C Private Markets business. This entails ongoing support process reviews and enhancements, continuous assessment and improvement of our monitoring processes, and the use of effective troubleshooting techniques to provide a reliable, robust, and effective technology operating environment for the SS&C Private Markets business.

Requirements

10+ years of experience in platform support, system administration, or a related field, with at least 2 years in a leadership or team lead role.
Experience with SOC-2 compliance and secure deployment practices.
Deep knowledge of Windows/Linux/Unix systems, and networking.
Hands-on production experience with containers and Kubernetes — container image build and lifecycle (Docker/OCI), Kubernetes workload and manifest troubleshooting, Helm or Kustomize packaging, and diagnosing pod, networking, storage, and resource-contention failures.
Practical experience with GitOps delivery using Argo CD (or an equivalent such as Flux), including declarative application definitions, sync and health status triage, and configuration drift remediation.
Experience with automation tools and scripting (PowerShell, Bash, SaltStack, Terraform).
Knowledge of CI/CD pipelines and deployment processes (Azure DevOps, GitHub Actions, Argo CD).
Experience with build automation, release and package management, and source control workflows (Azure DevOps/ALM, Git branching and merge strategies), with a working understanding of SDLC processes.
Ability to define and implement automated installation and configuration of multi-tier application stacks across virtualized and private-cloud infrastructure, simplifying and streamlining application deployment.
Demonstrated use of AI-assisted engineering tools — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent — as part of normal daily work, with sound judgment about verifying output and where the tooling should and should not be trusted.
Strong troubleshooting skills with experience in debugging complex platform issues.
Thorough understanding of the processes and procedures required to support a 24x7, “follow-the-sun” support model.
Familiarity with monitoring and observability tooling (Prometheus, Grafana, Azure Monitor, Azure Application Insights) and a working understanding of OpenTelemetry concepts — traces, spans, metrics, and instrumentation — for diagnosing distributed systems.
Strong communication skills with the ability to convey technical issues to non-technical stakeholders.
Excellent leadership, problem-solving, and conflict resolution abilities.
Willingness to work outside of normal business hours, including weekends, as part of a support role.
Bachelor’s degree in computer science, Engineering, or a related field.
Strong background in database deployments and monitoring (MS SQL Server, schema migrations, backups, performance tuning).
Strong background in .NET application support (.NET 6 and 8, ASP.NET).
Experience troubleshooting NATS/JetStream messaging.
Strong experience with IAC tools (Terraform).
Experience with Azure Kubernetes Service (AKS) or a comparable managed Kubernetes platform, including service mesh or ingress controller operations.
Experience instrumenting applications with OpenTelemetry SDKs or collectors.
Prior experience in a dedicated DevOps, release engineering, or platform automation role.

Nice To Haves

PMP Certification.
Experience in the financial services industry.

Responsibilities

Act as the escalation point for high-priority incidents, troubleshoot complex platform issues, and manage incident resolution to minimize downtime.
Monitor platform performance and proactively identify and resolve potential issues to ensure optimal uptime and reliability. Extend and maintain observability coverage — metrics, logs, distributed traces, and service-level indicators — across the estate.
Conduct thorough root cause analysis for recurring issues, implementing permanent fixes, and improving platform stability.
Work closely with product, engineering, and DevOps teams to identify, diagnose, and resolve platform-related issues in a timely and efficient manner.
Drive automation initiatives to improve operational efficiency, streamline support processes, and reduce manual interventions.
Maintain classic and YAML-based Azure DevOps Release Pipelines and GitHub Actions workflows, ensuring robust CI/CD processes are in place.
Operate and maintain Argo CD–based GitOps delivery, including application and ApplicationSet definitions, sync policies, drift detection and remediation, and promotion across environments with Git as the declarative source of truth.
Support and troubleshoot containerized workloads on Kubernetes — workload scheduling, resource limits, autoscaling, ingress and service networking, persistent storage, secrets, and cluster upgrade and patching cycles.
Manage reviews and deployments of Terraform (custom provider environment) and SaltStack states to ensure consistency and efficiency in infrastructure management.
Use AI coding and operations assistants (for example Claude Code, GitHub Copilot, OpenAI Codex, or equivalent) in day-to-day work to accelerate scripting, automation, log and incident analysis, and documentation. Review and validate all AI-generated output before it reaches a pipeline or production system and help establish team practices and guardrails for responsible use.
Oversee and enforce the Change Control process, ensuring all platform updates, infrastructure changes, and deployments follow established approval workflows, risk assessments, and rollback strategies to maintain system stability and compliance.
Maintain detailed documentation of platform issues, troubleshooting steps, and resolutions. Provide regular reports on platform health, incident trends, and support KPIs to senior management.
Co-ordinate the planning and execution of application/infrastructure releases and configuration changes.
Spend a limited portion of your time on hands-on DevOps engineering alongside the Product Development and DevOps teams: defining and implementing automated system installation and configuration procedures across virtualized and private-cloud infrastructure, enhancing existing build and release pipelines, managing capacity and scalability, and evolving deployment architecture to follow emerging best practices.
Stay up to date with emerging technologies, tools, and best practices to continuously improve platform support processes and capabilities.
Oversee security and compliance adherence in application deployment and infrastructure management.