Lead Plastic & ATM Representative

Alliant Credit Union•Chicago, IL

2d•$47,600 - $74,000•Hybrid

About The Position

Engage in the service of debit/ATM, credit, related networks and processors, and the processing of credit card, debit card/ATM card transaction exceptions, reporting, and maintenance. Resolve issues regarding member accounts and following the credit union policies and procedures.

Requirements

Minimum - High School or Equivalent
4 Years Customer service, plastic card portfolio or related

Nice To Haves

Preferred - 4 Year Bachelors Degree in Business, Finance or Related

Responsibilities

Serve card portfolios including but not limited to credit, debit, ATM/convenience, and prepaid. Order new/replacement plastics, process balance transfer requests, investigate and resolve misapplied payments and perform other account adjustments, perform address maintenance/verification, fulfill statement copy requests, and satisfy general inquiries
Complete cash/cardholder settlement process for plastic card products, authenticates posted transactions for blocked accounts and assists with various general ledger reconciliations and settlements
Provide project support on departmental or enterprise-level initiatives which may include UAT or release testing
Ensure that policies, procedural manuals, and knowledge-based resources are complete and accurate
Participate in the cross-training of team members and self.
Provide support for departmental reports and productivity metric tracking
Identify potential issues and work with vendors and/or internal teams under the guidance of the department supervisor
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.