Lead Physical/Occup Therapist

Duly Health and Care•Westmont, IL

4h•Onsite

About The Position

In collaboration with Managers, the Senior Managers, and the Director of Physical & Occupational Therapy, the Lead promotes all aspects of the Physical & Occupational Therapy department throughout the DMG organization. This role involves performing patient care, assessing staff performance, assisting with hiring and training, supervising staff, ensuring adherence to policies, participating in planning discussions, maintaining high-quality patient experience, managing communication, and supporting staff development. The Lead also handles patient complaints, utilizes customer feedback for process improvement, manages time off requests and timecards, ensures timely patient evaluations, and maintains records according to guidelines.

Requirements

Bachelor's Degree in physical therapy or occupational therapy.
Current PT or OT license in the state of Illinois.
Two or more years of clinical experience.

Responsibilities

Performs patient care in alignment with the respective job description (Staff Physical Therapist/Staff Occupational Therapist).
Will perform and delegate necessary tasks to both provide quality patient care and maintain efficient work flow at the site.
Assessing work of staff at assigned site against expected outcomes. This includes productivity, quality and efficiency.
Assisting with hiring, orientating and training new staff; this may be done in partnership with Clerical Leads, Program Coordinators or Senior Administration as needed. Training may be done in partnership with site staff as appropriate.
Assisting with performance appraisals during annual review period as well as assisting with interim performance reviews with new staff.
Supervises work performed by site staff. Counsels and coaches the team by guiding, directing, motivating and mediating conflict resolution.
Ensuring work expectation, DMG and Practice policies are communicated and responsibilities are understood.
Meeting regularly with Manager/Senior Manager to be a participant in planning discussions for goals for the practice and individual staff members/therapists.
Insures high quality patient experience during all hours of patient care; acts as a resource regarding clinical issues.
Directs staff questions to appropriate therapists, Program Coordinators and Managers as needed in order to ensure questions are answered.
Responding to patient complaints and working to resolve concerns. Appropriately involves Manager/ Senior Manager as needed if resolution cannot be reached.
Utilizing customer feedback data to determine areas of consideration and implementing changes and process improvement as needed.
Managing and maintaining a flow of communication within the department including feedback from referring physicians and updates on projects and initiatives.
Supporting staff members in growth and development of their career interests and providing recognition to staff that has gone above and beyond.
Attending and actively participating in meetings and conference calls as requested.
Maintaining files and records according to DMG, and HIPPA guidelines as appropriate and as relevant.
Reviewing and Approving/Denying site time off requests, evaluating need for additional coverage. Editing and Approving site staff timecards.
Ensuring that new patient evaluations labeled "priority" are seen within a timely manner at site by either themselves or working with staff therapist to add patient on to schedule in order to demonstrate commitment to the QEA goal of access.
Demonstrating competence in applicable professional skills.
Performing other duties as assigned from time to time