Lead Phlebotomy Technician

Cleveland Clinic

9d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Requirements

High School Diploma/GED
Two years of experience in a clinical laboratory
Proficiency in infant and pediatric phlebotomy
Demonstrated leadership and training experience

Nice To Haves

Associate’s Degree
Phlebotomy Certification
Fosters collaboration

Responsibilities

Handle internal and external customer service issues/concerns and initiate any necessary follow-up.
Communicate to the staff all procedural changes and/or problems pertinent to the delivery of healthcare.
In the absence of Supervisor or Team Leader, serve as the point person for problem resolution in a timely manner.
Collect blood samples from all patients using venipuncture or capillary puncture techniques.
Interpret physician orders for sample collection.
Instruct patients in the proper technique for collecting various specimens.
Process specimens and enter results for tests referred to reference laboratories.
Deliver all samples collected to the Laboratory Accession Area for processing.
Ensure safety and attend to any patient who faints or becomes ill.
Coordinate orientation and training schedules.
Assist Supervisor/Team Leader to ensure section is in compliance with accrediting and regulatory agency standards and safety guidelines.
Assist in the training of Phlebotomy students and the orientation of new employees.
Participate in and/or conduct in-services and continuing education programs.
Attend workshops, seminars and lectures to keep current on new procedures and equipment.
Maintain inventory system for Laboratory stock and Outpatient Drawing Areas.