Lead Pharmacy Technician
About The Position
Under the direct supervision of the Pharmacy Manager or Pharmacy Supervisor, the Lead Pharmacy Technician will interact with other departments as required to respond to and resolve operational, client or patient reported issues. The Lead Pharmacy Technician will provide oversight for day-to-day operations with Technician and Pharmacy Support roles in addition to their own responsibilities. Lead Pharmacy Technician may also provide training for CPS contributors including Pharmacy Technicians, Client Operations, Administrative Support, Patient Support Services and Front-End Pharmacy Operations team members.
Requirements
- High School Diploma or equivalent
- Registered Technician with State-Specific Board of Pharmacy in good standing
- Certified Pharmacy Technician, in good standing preferred
- Three years minimum of pharmacy experience
- Prior experience in training, lead roles, or supervisory experience is highly desirable
- Experience with HIPAA, PDMA, cGMP adverse events preferred
- Ability to read, write, speak, and understand the English language
- Excellent time management skills, with ability to adapt to rapidly changing priorities and deadlines
- Well-organized and detail-oriented, with ability to successfully prioritize and manage multiple tasks to completion
- Strong communication skills, both verbal and written, to communicate with all levels of people in a manner which illustrates superior professionalism
- Excellent analytical, problem solving and decision-making skills.
- Working knowledge of current good documentation practices.
- Proficient in use of computers and ability to learn internal software programs.
- Must be able to build rapport and collaboration across all organizational levels to enhance the performance of the business unit
- Can work equally effectively both independently and as part of a team
- Ability to organize information in a clear and concise manner
- Must have working knowledge of desktop computer applications such as MS Office including Outlook, Word, Excel, and PowerPoint
- Ability to adapt and be flexible in a variety of situations
- Work independently with little supervision and meet daily deadlines
- Ability to perform repetitious work accurately
- Excellent analytical, problem solving and decision-making skills.
Responsibilities
- Oversee routine pharmacy functions are being completed accurately in a timely manner.
- Participate in training, daily monitoring, coaching and communication to team members.
- Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to pharmacy operations.
- Analyze data entry queues and prioritize/assign team with daily work assignments.
- Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience.
- Assist with Pharmacy Operation statistic reporting as needed.
- Introduce SOP changes when procedural changes are required.
- Attend/host meetings with internal and external teams as required.
- Respect and maintain confidentiality guidelines of HIPAA.
- Follow all company policies and procedures.
- Effective written and oral communication across multiple departments.
- Responsible for other duties as assigned.
Benefits
- health, dental, and vision insurance
- retirement plan options
- paid time off
- paid parental leave
- employee assistance programs
- performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
