Lead Pharmacy Technician, IPU - Remote (must reside in PA or TN)

Dragonfly Health•Upper Saucon, TN

2d•Remote

About The Position

Our IPU Technicians are the bridge between members, providers, and pharmacists. Your ability to interpret, communicate, and problem-solve ensures that patients receive the medications they need without unnecessary delays or confusion. You help us bring empathy and expertise together to deliver exceptional care experiences.

Requirements

Ability to work independently and collaboratively in a fast-paced environment
Strong verbal and written communication skills
Strong organizational skills with the ability to prioritize competing responsibilities
Strong attention to detail and commitment to accuracy
Effective problem-solving and critical thinking skills
Strong sense of ownership and accountability, with consistent follow-through on responsibilities
Ability to monitor workflow and support team members, including those working remotely
Self-motivated, proactive, and adaptable to changing priorities and operational needs
Ability to maintain schedule flexibility to support changing business and operational needs
Formal or informal leadership experience
Proficiency with Microsoft Office applications and department specific systems
Excellent attendance record
Minimum of six months of IPU experience and good standing with the company
Residency in Pennsylvania or Tennessee and current Pharmacy Technician registration or licensure in the applicable state are required

Nice To Haves

CPhT certification preferred

Responsibilities

Support the onboarding, training, and development of IPU team members and provide IPU leadership with feedback on training progress and day-to-day performance.
Identify training needs and assist with the development and delivery of training materials in partnership with the Education Department.
Monitor workflow, staffing, and service levels and help coordinate resources to meet operational needs.
Assist with scheduling, training activities, team meetings, and other day-to-day operational needs.
Serve as a resource for questions or concerns related to IPU processes and procedures, assisting with troubleshooting, follow-up, and resolution as appropriate.
Identify and research quality issues and maintain accurate QA tracking and documentation.
Assist in maintaining reference materials, departmental procedures, job aids, and other operational resources.
Help communicate process updates, policy changes, priorities, and other operational information as needed.
Compile and maintain team statistics, reports, and operational documentation.
Coordinate communication of outstanding issues, priorities, and operational needs across shifts and with IPU leadership.
Provide day-to-day operational support when the IPU Supervisor is unavailable.
Perform other duties as assigned.