Lead Personal Agent (Lead Case Manager)

UCP Oregon•Portland, OR

10d•Hybrid

About The Position

UCP Oregon helps adults who experience disabilities to live the life of their dreams. They are seeking a Lead Personal Agent (Lead Case Manager) to work in one of their two intellectual/developmental disabilities support services brokerages, UCP Mentors. Lead Personal Agents are part of the leadership team and will participate in developing quality assurance measures, policies and procedures, and ensure compliance with brokerage state/federal rules and guidelines. The role involves supervising and supporting a team of up to 6 Personal Agents, improving the overall quality of services delivered, and assisting customers with navigating the support services system, securing resources, and addressing their health and safety needs. The position offers a chance to make a difference and be part of a collaborative team.

Requirements

Bachelor’s degree in social services or closely related field and at least 2 years of work experience in developmental disabilities, social services, mental health or a related field; OR an Associate’s degree in social services or closely related field and at least 3 years of work experience in developmental disabilities, social services, mental health or a related field; OR a high school diploma/GED and at least 5 years of work experience in developmental disabilities, social services, mental health or related field.
At least 1 year of experience working as a Personal Agent or Case Manager for people who experience intellectual and/or developmental disabilities.
At least 2 years of demonstrated experience supervising and leading other employees, preferably in the non-profit industry.
Must be able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
Must be able to pass a reference check and criminal history background check.
Demonstrated commitment to customer self-determination and personalized support.
Demonstrated ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment.
Demonstrated ability to identify and resolve problems in a timely manner.
Demonstrated written and verbal ability to communicate effectively and in a professional manner with a wide constituency.

Nice To Haves

Fluency in a second language including ASL.

Responsibilities

Supervise and support a team of up to 6 Personal Agents, including filling open positions, training, managing schedules, approving payroll and expenses, supporting performance, and acting as a resource.
Improve the overall quality of services delivered by reviewing and approving ISPs and documentation, reviewing incident reports, soliciting and responding to customer feedback, and connecting with external resources.
Assist customers (and their families) to navigate the support services system, using person-centered planning techniques to assess needs and develop plans and goals.
Assist customers in securing resources and services in areas such as employment, housing, crisis, and direct support providers.
Assist customers in addressing their health and safety needs.
Participate in developing quality assurance measures, policies and procedures.
Ensure compliance with brokerage state/federal rules and guidelines.

Benefits

$32.58 per hour or $67,766 annually; exempt from overtime.
Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
Dental insurance available at your own cost.
4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP.
11 paid holidays off per year.
Paid eight-week sabbatical after ten years of service.
401k retirement plan with up to 4% employer match.
Mileage reimbursement.
Company cellphone.
Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.