Lead - Performance Metrics

LUMA Energy•San Juan, PR

About The Position

This position is within the Regulatory Team. The Regulatory Team works to align LUMA’s business plan with the public energy policy goals of Puerto Rico and plays a key role for the design, implementation and reporting on key policy initiatives. Regulatory works with all LUMA departments in support LUMA’s compliance and reporting obligations under the Operations and Management Agreement, the energy regulator and other governmental bodies. The team works with multiple external stakeholders and is responsible for the delivery of professional written documents, and verbal reason to support compliance and reporting. The Programs & Performance group within Regulatory works with all LUMA departments setting and controlling LUMA’s System Remediation Plan and Performance Metrics set forth the LUMA’s Operations and Management Agreement obligations and LUMA’s strategic directions. The primary function of this role is to lead, coordinate data gathering, analysis and calculation of business performance index focusing on the Operation & Maintenance (O&M) and regulatory reporting requirements. The individual will be responsible for performing detailed analyses and studies in order to inform LUMA’s performance to internal and external stakeholders in the following main areas: System operation, customer service, safety, renewable and energy storage system integration, energy efficiency and demand response. Perform analysis of deviations and root causes analysis of deviations respect to targets. The role includes broad engagement with internal stakeholders, organizations and most relevant data identification to evaluate and calculate performance indexes. Requires expertise in understanding utility business process, data analytical techniques, sensitivity analyses and reporting.

Requirements

Bachelor’s degree in Math, Engineering, Economics, Commerce or Business, or another relevant field.
7+ years related work experience in detailed, multi-variable analytical role.
A good understanding of the electric utility model, or other heavily regulated industries, previous experience working at a T&D utility an asset.
Demonstrated knowledge and understanding of regulatory principles, statistical analyses, data analyses and performance indices.
Organized and able to clearly communicate both verbally and in writing, to cross functional teams.

Nice To Haves

A good understanding of the electric utility model, or other heavily regulated industries, previous experience working at a T&D utility an asset.

Responsibilities

Maintain and Enhance performance index development business process and opened to constant improvement; improve reliability of data analytics and reduce process timing by incorporating data analytic technics and tools
Understand utility business process (technical and customer centered) and utility IT systems to coordinate appropriate data gathering.
Experience in data outlier identification techniques for data cleansing process before processing them
Supervise the calculation of performance index as required by O&M and regulatory requirement across LUMA’s functional areas.
Evaluate and approve the calculations of monthly (or as required) performance indexes evolution respect to targets.
Discuss with appropriate operating area to identify internalities and externalities impacting the index evolution
Maintains documentation on processes and ensure data, calculation and study result archiving.
Researches and proposes new data sources, methods, and analysis techniques and recommends improvements
Identifies causes for indexes errors outside the target range and develops solutions to improve accuracy
Clearly and transparently communicates drivers of performance indexes errors and reports variances
Follows all policies and procedures.
Other duties as assigned.
Perform major storm restoration work and associated drills as assigned.